This post was last updated on: March 29th
Disney Parks Closure FAQs and Information
Disney Parks Are “Closed Until Further Notice.” But What Does That Mean?!
Should I Cancel My Disney World Vacation?
Step By Step Guide To Get Your Trip Refunded or Rescheduled
Theme Park Closure FAQs
Theme Park Closure Timeline and What That Could Mean For Reopening
Are Disney World Restaurants Just Firing Everyone? It’s More Complicated Than You Think.
Walt Disney World Closure Info
Private Disney World Vacation Package for Guests Affected by Closure
Full List of Disney World Refunds
Disney World Closure Extended “Until Further Notice”
Disney World Character Meal Changes
Disney World Suspension of Transportation
Disney World Hotels Temporarily Closing
Disney Springs Temporarily Closing
Tables in Wonderland Update
Annual Passholder Update
Disney World Park Ticket Refund Policy
Disney World Temporarily Closed
Disneyland Resort Closure Info
Private Disneyland Vacation Package for Guests Affected by Closure
How to Get Your Trip Refunded or Rescheduled
Cancel Disneyland Resort Reservations Online
Full List of Disneyland Refunds
Disneyland Closure Extended
Downtown Disney Closure
Annual Passholders Update
Disneyland Temporarily Closed
Disney Cruise Line
Disney Vacation Club
Other Theme Parks
We know you’ve been following the news concerning the Coronavirus very closely. Many of you have travel plans already booked or are wondering when you can start planning a California or Florida vacation.
We’ve been contacted by numerous readers who are deeply concerned about Disney World and Disneyland and what they’re responding to recent events.
Today, we’re sharing what we currently know in the hopes that it will help our readers. This post will be updated regularly as we get more information.
Park, Hotel, and Shopping Closures
Walt Disney World Resort
On Thursday, March 26th, Osceola County and Orange County, Florida, (where Disney World Resort is located), enacted a shelter in place order. The safety guideline is expected to be in place through April 9th and allows residents to travel for essential business, supply shopping, and medical care only. Orange County also confirmed they do not consider Disney World’s amusement rides and water parks to be essential businesses.
On Friday, March 27th, Walt Disney World changed its temporary closure end date from March 31st to “until further notice“.
On Saturday, March 28th, Disney World released a free dining offer to guests affected by the closures.
Walt Disney World Resort Hotels
On Sunday, March 15th, Walt Disney World announced that they would be closing all of their hotels at 5 PM on March 20th. Four Seasons Resort Orlando at Disney World also announced they would be temporarily closed from March 24th through April 5th while Disney World Swan and Dolphin Resort which is overseen by Marriott have also shut down. Shades of Green is also expected to remain closed through May 15th.
On Tuesday, March 17th, Florida’s Governor Ron DeSantis ordered that bars and nightclubs throughout the state will be closed for 30 days. He also called for restaurants to operate at a maximum of 50% capacity with at least 6 feet between tables. Locations will also be prohibited from serving drinks on-site until the end of March. Read more about this recent decision here.
Disney Springs closed its Disney-owned businesses on March 17th. Individual vendors have been able to make the decision on whether they remain open or if they choose to close. Locations like Raglan Road have already announced that they too will be closing.
Disney World Resort Refunds
Disney World has shared information regarding Annual Pass extensions (you can read more about that here) and Tables in Wonderland Extensions (click here to check it out). They have also shared information regarding ticket refunds. We have all those details here.
For guests who have pre-existing bookings through Walt Disney Travel Company, Disney is making a temporary adjustment to its final payment policy. Final payment for resort packages booked at Walt Disney World or Disneyland through Walt Disney Travel Company will now be due 7 days prior to Guest arrival. Payment can be made online or by phone. For new package reservations made with arrival in less than 30 days, payments will be due in full.
On Thursday, March 19th, California’s Governor issued a stay at home order. All essential services will remain open while The California State Public Health Officer and Director of the California Department of Public Health are ordering all individuals living in the State of California to stay home or at their place of residence until further notice.
On Friday, March 27th, Disneyland changed its temporary closure end date from March 31st to “until further notice“.
On Sunday, March 29th, Disneyland released a special resort offer to guests affected by the closures.
Disneyland Resort Refunds
Disneyland will work with guests to “provide refunds to those who have hotel bookings during this closure period.” They are expecting a high volume of calls over the next several days, so they ask for your patience in resolving your inquiries or you can cancel your Disneyland Hotel reservation online here.
Disneyland will also extend guests’ Annual Passes. This will be based on pass type and level of access due to the impacts of the closure. You can read more about this extension here.
The Walt Disney Family Museum
At the time of this posting, The Walt Disney Family Museum in San Francisco will also be closing temporarily. We learned an employee had tested positive for Coronavirus and the museum will be closed indefinitely.
Shanghai, Tokyo, and Hong Kong Disneyland Resort Locations
Shanghai Disneyland was the first park to close on January 25th, due to the Coronavirus outbreak. Hong Kong Disneyland closed on January 26th. And on February 29th, Toyko Disney Resort followed suit with a tentative reopening scheduled for March 15th, but as of March 26th, they’ve extended their reopening through April 20th at the earliest.
Shanghai Disneyland Hotel, Disneytown, and Wishing Star Park reopened on March 9th with limited operations. On March 14th, Lumiere’s Kitchen re-opened to serve brunch and dinner during weekends while Shanghai Disneyland itself would remain closed until further notice. Guests are required to go through a temperature screening process when they get to the resort, provide their Health QR code at restaurants, and wear a mask during their entire stay.
The decision to close the parks was made after local governments issued public warnings to postpone or cancel any large assemblies until the virus could be contained. It is important to note that these three overseas parks aren’t completely controlled by The Walt Disney Company like the U.S. parks.
Disneyland Paris Resort
On Friday, March 13, Disney moved the closure up to March 14th. This decision was made “based on updated direction from French authorities.”
On Sunday, March 15th, Disneyland Paris closed its hotels and Disney Village.
News was released on March 9th that a third shift Cast Member of Disneyland Paris’ maintenance team had contracted the Coronavirus.
Before choosing to close, Disneyland Paris issued new sanitary directives and extended its cleaning methods. According to LeParisien.fr, these heightened practices included rotating out self-serve cutlery more frequently or using disposable flatware instead, reducing interactions between Disney characters and guests, discontinued single rider lines, and cleaning handles on wheelchairs and strollers.
Disneyland Paris had also previously canceled all its parades and fireworks shows prior to shutting down.
Disney Cruise Line
Disney Cruise Line Refunds
Disney will work with all affected guests. They are expecting a high volume of calls over the next several days, so they ask for your patience in resolving your inquiries.
Due to the short notice, guests who booked cruises on March 14th aboard the Disney Magic and Disney Fantasy will have the choice of a 150% cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. For guests who were planning on sailing on the Disney Magic on March 19th; Disney Wonder on March 20th; Disney Dream on March 16th and 20th; and Disney Fantasy on March 21st Disney Cruise Line is offering the choice of a 125% cruise credit to be used for a future sailing within 15 months of the original sail date or a full refund for guests and travel agents.
Due to the number of departure cancelations, the cruise line will offer the use of a future cruise credit or an option for a full refund to guests whose vacations are impacted.
The cruises impacted by these cancellations include:
- March 14-19
- March 19-23
- March 23-28
- March 28-April 2
- March 20-25
- March 25-29
- March 29-April 5
- March 16-20
- March 20-23
- March 23-27
- March 27-30
- March 30- April 3
- March 14-21
- March 21-29
- March 29-April 4
Disney Cruise Line has modified its payment schedule for summer 2020 bookings. You can learn more here.
As of March 13th, 2020 Canadian Government officials have advised that boats and cruise ships carrying more than 500 people be banned from docking at Canadian ports until July. Therefore, if you have an upcoming Canadian itinerary scheduled between now and July, please contact the Disney Cruise Line to modify your reservation.
Since there are is a high number of calls at the Call Center, the Disney Cruise Line advises that guests wait to contact them until after they have received an email or their travel agents have about their upcoming sailings.
How Is The Outbreak Impacting Travel So Far
On Wednesday, March 11th, the World Health Organization officially declared Coronoavirus a pandemic.
You can check the CDC’s current risk assessment level by each country here.
Where to Check for Updates Regarding the U.S. Disney Parks
Disney World and Disneyland’s recent closure announcements were posted on their website’s main page. To keep up with the latest information on the Coronavirus itself near Disney locations, we recommend checking the Florida Department of Health for Disney World, and The Orange County Public Health Care Agency along with The County of Los Angeles Department of Public Health for Disneyland.
For official Disney World or Disneyland statements, please follow our DFB newsletter as we’ll be covering every update.
What is the Virus and How is it Commonly Spread?
Coronavirus, also referred to as COVID-19, was first identified as an outbreak in Wuhan, China. It most commonly causes mild upper-respiratory tract illnesses, although there are numerous types of coronavirus. The disease at this time is thought to spread from person-to-person through droplets expelled through the air by infected persons or transferred from surfaces (similar to the flu). These droplets can either be inhaled or enter through your eyes, mouth, or nose.
Currently, it is believed the disease is most transmittable while a person is symptomatic. Since Coronavirus symptoms present themselves very similarly to the common flu or cold virus, people who are sick should avoid the general public to prevent transmitting the illness.
How Can I Protect Myself?
To avoid contracting Coronavirus, the CDC recommends staying 6 feet away from individuals who are sneezing or coughing. Avoid touching and rubbing your eyes, nose, and mouth. If you are feeling unwell or are symptomatic, stay home.
Cover your mouth when coughing and cover your nose when sneezing (ideally with a tissue that you can dispose of afterward). Clean and disinfect the objects you touch with household cleaning products.
People who are well don’t need to wear face masks (masks are not effective at preventing the virus from getting to you), but health workers who may come in contact with Coronavirus and sick persons who show symptoms should wear them to prevent spreading the disease.
Hand washing is also super important. Wash your hands for at least 20 seconds with soap and water especially before eating and after using the restroom. If you cough, blow your nose with a tissue, or sneeze into your hands and wash them immediately. The CDC also recommends the use of an alcohol-based hand sanitizer with at least 60% alcohol (FYI Purell is 70% alcohol, so if you have Purell at home that will work just fine).
Can It Be Treated or Prevented?
There is no vaccine for Coronavirus at this time, but if you’re concerned you may have contracted or come in contact with the disease, you should contact your healthcare provider immediately.
We know our readers and viewers are very concerned about the events surrounding Coronavirus. The most important thing to remember is not to panic. Be diligent in covering your nose when sneezing and your mouth when coughing, and wash your hands regularly — especially before eating. Also, if you feel ill, stay home.
We don’t know what the outcome of this disease will be here in the States yet, but we’ll keep you updated if and when Disney makes any official statements.
We will continue to update this post as we spot or learn more.
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Do you have travel plans for Disney World or Disneyland in the next few months? Let us know in the comments below!