While Disney World and Disneyland are shutting their gates along with the rest of the Disney Parks around the world, the Disney Cruise Line is canceling upcoming departures — as a precaution to promote safety for guests and cast members. So, if you’re a Disney Vacation Club Member, what does that mean for your points? Well, we did a little digging and got all the answers for you!
PLEASE NOTE: This post has been updated with additional information released on March 16, 2020, and also more information that followed on March 28th. As a reminder, all Disney World Resort hotels including all Disney Vacation Club properties and Disney’s Vero Beach Resort and Disney’s Hilton Head Island Resort closed by 5:00 PM on March 20, 2020. Disney’s Aulani Resort in Hawaii also began a temporary closure on March 24th. All of these properties — as of March 27th — are closed “until further notice.”
Since the parks will be closing, Disney Vacation Club reservations will be receiving the same treatment as other guests staying at the resorts.
If members are booked at a Disney World Resort hotel or Disney Beach Resort from March 16th through March 31st, they may “modify or cancel their Disney Resort room reservation or Walt Disney World Travel Company package up to their original check-in date.” However, if they don’t wish to take action, their Disney Vacation Club points will automatically be credited back into their account within 7 days of their original arrival date.
However, one of the coolest parts about the Disney Vacation Club is that you don’t have to be a member to use the points for booking! Through third-party services like David’s Vacation Club Rentals, you can “buy” points from members to make reservations at the resorts.
While they normally will not give you a refund, guests have stated that these rental agencies are working with them to either get a refund on their vacation or reschedule their trip for a later date with the current situation in the Disney Parks. Buuut, this does mean that guests may not be able to stay at their original Disney Resort of choice, depending on the booking changes.
As of March 16, Disney provided the following information for Disney Vacation Club members: “As we have shared, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your points back as vacation points or reservation points without placing them into holding. In the meantime, all points banking rules remain in place. While we understand the banking policy might create some frustration, please realize that this is in place to ensure that the membership as a whole avoids future inventory constraints.”
As of March 28 (as previous day brought about an extension to the closures “until further notice”), Disney provided the following information for Disney Vacation Club members: “Vacation Points returned due to a cancellation of a resort reservation will not be placed in a holding account and will be returned to the current Use Year. This applies to all reservations checking in within the next 30 days. When a reservation involving Borrowed Points is cancelled, the Borrowed Points will be returned to the Use Year they were borrowed from. This applies to all reservations regardless of arrival date. Please allow up to 15 business days for this process to be completed. Reservation Points returned due to a cancellation of a Disney Collection or a Concierge Collection reservation will be returned as Reservation Points in the current use year.”
Disney also notes that the following existing cancellation rules still apply (as of March 28):
“Reservation Points returned due to a cancellation of a Disney Collection Resort reservation will be returned as Reservation Points to the current Use Year. Reservations made with points Banked from the previous Use Year will be returned as Banked Points to the current Use Year. One-time use Points will be returned to the current Use Year as one-time use Points.”
As of March 31, Disney provided the following information for Disney Vacation Club members:
“Until the decision is made as to when the Resorts will reopen, all reservations scheduled for arrival during the closure time will be automatically cancelled by Disney Vacation Club on a week-by-week basis. Members do not need to cancel the reservation online or contact Member Services.”
“Some Members may have questions about reservation cancellations involving Points that are set to expire soon. At this time, we are evaluating the banking and expiration policy and the use of certain Points impacted by the closures. As a part of our evaluation process, we need to be considerate of the impact any changes could have on future inventory availability for the Membership overall. A decision will be made when we better understand how long COVID-19 will impact our operations.”
Where To Go For More Information
As high call volume to Disney Vacation Club Member Services is anticipated, guests are also encouraged to visit disneyvacationclub.com for general information and asked that contacting Member Services be reserved in the instance that you need assistance with an existing reservation.
Also, DVC has announced that the Disney Files Magazine spring edition will not be released. Rather, the information that it would have contained will be included in the summer edition. Along with the care put into all the reservations around the Disney Parks, we’re so glad to see that Disney Vacation Club members are being prioritized too!
All your Coronavirus questions about the parks have been answered here! Check out everything you need to know!
We will keep updating this post with more information as it develops!
Are you a Disney Vacation Club Member? And, do you have a vacation planned with Disney soon? Let us know in the comments below!