Disney doesn’t make these changes in a vacuum though. They are continuously surveying guests during their trips, after trips, or ahead of upcoming trips. These surveys can sometimes show what specific things Disney may be looking at with extra caution. Recently, one of our readers got a survey where Disney asked about a LOT of health & safety measures, Park Passes, and more.
A huge thank you to Dustin R., one of our readers who received a survey from Disney about their upcoming trip and was kind enough to share it with us! Again, Dustin has an upcoming trip to Disney World in 2022 which is what Disney was inquiring about.
At the beginning of the survey, there are some general questions about where the guest permanently resides…
…the age of the guest answering the survey…
…what industry the person answering the survey works in, and more.
The survey then asked about the guest’s upcoming trip, which in Dustin’s case is 2022.
Disney’s Magical Express
The survey asked whether the person responding is aware that Disney’s Magical Express service will not be available as a complimentary service starting January of 2022. As we’ve shared before, Disney’s Magical Express won’t be available beginning in 2022, but guests will have a variety of other transportation options including rideshare, taxis, and even a new service from Mears (the company that currently operates the Magical Express).
Many guests have expressed their discontent at Disney discontinuing the Magical Express, so they may be asking this question to see how many guests are in fact aware of this change.
The survey then goes on to ask about the mode of transportation the guest will be taking to get to Florida, and the method they’ll be taking to get to their Disney resort.
It also asked about the number of nights they plan to spend in Central Florida.
Again, a new service has been announced by Mears to replace the Magical Express, but pricing on this new service has not yet been announced. We’re on the lookout for any more updates.
The survey also asks whether guests are aware of the Park Pass reservation system, a system that has been in place since the parks reopened. Considering that Dustin’s trip isn’t until 2022, it is interesting to see Disney asking about Park Passes. Park Passes are currently able to be booked through part of 2023, but Disney has not specified exactly how long Park Passes will actually be sticking around. This could be an indication that Park Pass may be around for a while, or that they’re simply surveying guests to see their knowledge about the system.
The survey also asked about whether the guest was able to complete all of the reservations they wanted.
Health & Safety
When it comes to COVID-19 and safety precautions and some of Disney’s more limited offerings, the survey had a number of questions on the topic.
At one point, it asked whether guests would be returning to the parks as soon as they reopen (the Disney World theme parks are currently open) regardless of whether new health & safety measures have been implemented, only with health & safety measures in place, only after the COVID-19 vaccine becomes available, or in other circumstances.
The COVID-19 vaccine is available now and many individuals are eligible, so it appears this may have been an older question in the way it was drafted, but it still shows Disney’s interest in how the pandemic may be affecting guests’ feelings toward future trips.
At one point, the survey also asked how committed the guest was to their future trip, and what factors have impacted that level of commitment. Specifically, the survey asked the guest to mark which protocols have influenced the guest’s level of commitment including physical distancing measures, temperature screenings (which will soon be phased out), capacity limits (which may increase soon), face mask requirements, and more.
It also asked about some experiences (or the lack thereof) that might have impacted their commitment level, including character meet-and-greets being unavailable, limited character dining experiences, the fact that FastPass+ is still unavailable, parades and fireworks being currently suspended, and Extra Magic Hours being suspended.
It seems Disney is very much aware that the suspension of many of these experiences could in fact impact guests’ decisions to visit the parks. Disney is working on bringing back some experiences. Character dining for dinner will soon be available at Chef Mickey’s and Festival of the Lion King will be returning soon.
Disney also asked some questions about other factors that might have impacted the guest’s commitment level to their future vacation. Among these factors were things like the availability of a COVID-19 vaccine, the pace of COVID-19 infections in Central Florida, a fear of getting ill while on vacation, and more.
In terms of the 2022 trip, the survey also asked the guest why they chose to book a trip in 2022. Some of the possible factors that influenced this decision listed by Disney for guests to select included that the guest is “anticipating that some Walt Disney World resort experiences will resume normal operations”…
…the 50th Anniversary celebrations, the impact of vaccines or concerns about health/safety risks, and more.
Interestingly, the survey also asked the guest to note if, after hearing about all of Disney World’s protocols throughout the survey, they feel like their level of commitment to their future trip has changed.
It seems Disney is really trying to get a sense for what is impacting guests’ decisions to travel during a certain time, and whether any of Disney’s health/safety protocols have impacted guests’ decision to visit the parks.
Things are continuously changing in Disney World, and we’ve seen that recently with the announcement that temperature checks will be phased out. But Disney still has many other health/safety protocols in place. No COVID-19 cases have been traced back to Disney and Disney presumably wants to keep it that way. So, it will be interesting to see how Disney’s policies continue to evolve.
We’ll be on the lookout for any updates and let you know what we find.
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Have you received a Disney survey with any interesting questions? Tell us in the comments!