NEWS: Passengers Sue Delta, United Airlines Over ‘Windowless’ Window Seats

By Kendall Waltz Leave a Comment

Picture this: You’re hopping on the plane to head to your next destination. You’re ready to read your book and gaze out the window while you fly into a new city and adventure. You booked a window seat, but as you find your row, you see there’s no window. Ah!

©Delta

This has happened one too many times because, according to Reuters, Delta Air Lines and United Airlines are being sued by passengers who paid extra to sit in window seats only to discover there are no windows.

The proposed class actions were filed against United Airlines in the San Francisco federal court and Delta Air Lines in the Brooklyn, New York federal court. The passengers are seeking millions of dollars in damages for more than 1 million passengers for each of the airlines.

©Delta

Most of these complaints were on the Boeing 737, Boeing 757, and Airbus A321 planes since spots that normally have windows have air conditioning ducts, electrical conduits, or other elements.

©United Airlines

The passengers are claiming that “Delta and United do not flag these seats during the booking process, unlike rivals such as Alaska Airlines and American Airlines, even when charging tens or occasionally hundreds of dollars for them.”

©Getty Images

The United complaint said: “Had plaintiffs and the class members known that the seats they were purchasing were windowless, they would not have selected them — much less have paid extra.”

©United Airlines

While passengers can use third parties like SeatGuru to find which seats are missing windows, the lawyer representing the lawsuits says it does not excuse Delta and United from providing the information. He said, “A company can’t misrepresent the nature of the products it sells and then rely on third-party reviews to say a customer should have known it was lying.”

One passenger leading the lawsuit said that United refunded her additional fees for windowless seats on two flights but not a third.

Delta and United have not yet responded. Keep following DFB for more travel news.

TSA HAS BANNED 6 POPULAR TRAVEL ITEMS

Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe!

WE KNOW DISNEY.
YOU CAN, TOO.

Oh boy, planning a Disney trip can be quite the adventure, and we totally get it! But fear not, dear friends, we compiled EVERYTHING you need (and the things to avoid!) to plan the ULTIMATE Disney vacation.

Whether you're a rookie or a seasoned pro, our insider tips and tricks will have you exploring the parks like never before. So come along with us, and get planning your most magical vacation ever!

Have you ever paid extra for a window seat to find there was no window? Tell us about it in the comments.