If you’re going to Disney World, you absolutely NEED to download the My Disney Experience app.
Magic Kingdom
This app is your lifeline in the parks, showcasing everything from attraction wait times to showtimes for shows to maps to help you navigate the parks and resorts. You can use it to Mobile Order food or make dining reservations…there are so many ways it’ll be useful during your trip. But right now, it’s having a bit of an issue!
One of the most helpful features in the My Disney Experience app is the search function. Here, you can search for offerings all around Disney World — characters, shops, dining locations, rides, shows, and more. It’s incredibly useful for finding things without having to dig through the many tabs of the map page.
©Disney
Unfortunately, our team discovered a glitch today…the search function isn’t working! Several different people on our team had this problem on the morning of Tuesday, September 8th, where we couldn’t get any results to come up, no matter what we searched.
UPDATE: As of the afternoon, the search function appears to be working again. No significant changes have been applied yet.
©Disney
Now, this could be related to Disney changing the search function overall. We reported earlier this year that Disney would be making changes to the app in a variety of ways, including a new AI-powered search feature. This will make it easier to search full questions instead of just locations or attractions.
©Disney
Up until now, you’ve only been able to search keywords. The “full question search” model will likely be more streamlined for folks who haven’t been to Disney World before and aren’t familiar with terminology and official names. Instead of searching for Cosmic Ray’s Starlight Cafe, you may be able to ask something like “Where can I get a burger in Magic Kingdom?”
My Disney Experience app ©Disney
Of course, we’ll be on the lookout for the official launch of the new search function, and we’ll report back when it’s live. Subscribe to our newsletter for the latest, and let us know if you’re also seeing this glitch!
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