My Disney Experience is an online vacation planning tool for Walt Disney World Resort guests. My Disney Experience made its debut in early 2013, offering guests the opportunity to plan and experience their Walt Disney World vacation in an entirely new way!
From the very start of your vacation planning to the final day of your trip, My Disney Experience offers several features to help you make the most of your Walt Disney World vacation. Here we are exploring everything My Disney Experience has to offer, beginning with how you can set up your own free My Disney Experience account.
My Disney Experience — Getting Started
Register for an Account
All you need to get started with My Disney Experience is a Disney account, which you can register for on the Walt Disney World website.
It’s also highly recommended that you install the corresponding My Disney Experience app on your smart device (free for iOS and Android), which will offer you additional features that will be especially helpful during your trip.
From here you can:
1. Set up your Profile with the requested information.
2. Create your Family & Friends list so you can make and share plans with your traveling group.
3. Link your Reservations and Park Tickets. (Note that if tickets are included in your Vacation Package, you do not need to link them separately.)
4. Make and manage your plans!
And, if you enjoy vacation planning as much as we do, THIS is where the real fun starts…
My Disney Experience — Planning Your Trip
Disney Theme Park Reservations
Walt Disney World currently requires guests to make theme park reservations for the first park of the day they’d like to visit via the Disney Park Pass System.
You can make your theme park reservations through My Disney Experience online via the website (visit the link below to learn about the process). Upon making your Disney Park Pass reservations, you can view your reservations under “My Plans” on My Disney Experience online or in the My Disney Experience app.
You can also use My Disney Experience to make and modify dining reservations for participating Table Service restaurants throughout Walt Disney World prior to your trip.
On My Disney Experience, the process starts by selecting Check Dining Availability. The window to make Advance Dining Reservations opens up 60-days ahead of when you wish to dine, and you can learn more about the process by clicking here.
View Your Plans
You can view any plans you’ve made in advance of your trip under “My Plans” online or in the app.
My Disney Experience — At Your Resort
Once you arrive in Walt Disney World, you can utilize My Disney Experience in many additional ways.
If you’re staying in a Walt Disney World Resort hotel, you can use My Disney Experience to check in to your Disney Resort up to 60 days ahead of your trip and bypass the front desk upon arrival with the Online Check-In feature.
You will be notified via text when your room is ready! And once it is, you can use the next feature.
The Digital Key feature allows guests to unlock their Resort room with their smart device! By enabling Bluetooth, you can view your Disney Resort hotel reservation in My Disney Experience, and can select “Unlock Door.” Upon giving the appropriate permissions, simply hold your mobile device against the door lock to enter.
Note that you may also opt to use your MagicBand to unlock your room.
As a resort guest, you should see a new option pop up on the menu screen of your My Disney Experience app once you are at your Resort.
Just click on the button that says “Chat with Us” if you have a question, concern, or request and you’ll be able to chat with a cast member.
Bus Transportation Schedule
If you’re relying on Disney transportation, My Disney Experience allows Resort guests to see real-time estimates for when the next buses will depart from their Disney hotel, as well as when they will arrive at their destination!
The estimates include bus times for all four theme parks, both Disney water parks, and Disney Springs. The “See Bus Times” feature will become available for viewing on your device when you are staying at a Disney World Resort hotel under an active reservation.
My Disney Experience — In the Theme Parks
The My Disney Experience app offers LOTS of additional features to help you make the most of your visit to any of the four Walt Disney World theme parks: EPCOT, Magic Kingdom, Animal Kingdom, and Hollywood Studios.
Navigating the Theme Parks
You can navigate your way around the park with a park map, and can also use the app to find locations such as Guest Services, restrooms, restaurants, merchandise locations, and even PhotoPass photo spots.
And to help make the most of your time, you can view park hours, attraction Wait Times, entertainment options and show times, character greeting spots, attraction refurbishment schedules, and more.
You can even view menus for individual restaurants and snack kiosks to help you choose where you might like to dine!
In Fall 2021, a NEW service will debut within the My Disney Experience app. Disney Genie will provide on-the-go planning tools and customized itineraries to help guests maximize their park time in the parks!
The standard Disney Genie — which will include features like dining tips, recommendations for when to head to your next attractions, and enhancements to the Disability Access Service — will be a complimentary service.
There will also be optional add-ons available for a fee. TWO different options will be available, and they will allow guests to bypass the standby lines for attractions and instead enter the Lightning Lane. The Disney Genie+ base-price option — for $15 per person, per day — will allow guests to select the next available time to arrive at an attraction (similar to the previous FastPass+ time windows) and enter that attraction’s Lightning Lane at over 40 attractions across Disney World theme parks.
And another paid option will be available for DIFFERENT — and more in-demand — attractions. Disney’s Individual Attraction Selection service (pay-per-ride) is how guests will pay a fee to utilize the Lightning Lane for an individual attraction.
There is a LOT to learn about this upcoming service, so you can find ALL the info you need HERE.
When you filter to Guest Services under “Select Categories” in the expansion menu, you may be surprised by the wealth of information you can access right at your fingertips!
Features include — but are not limited to — the following:
- Car Care Center and Car Rentals
- Coin Press Machines
- Designated Smoking areas
- Information for Service Animals
- Services for Guests with Disabilities
- Lost and Found Locations
- Mobile Charging Stations
- Stroller, ECV, and Wheelchair Rentals
- Disney Transportation options
- Picture Spots
- … and MORE!
And as part of Disney’s partnership with AdventHealth, there is a section on the app called Guest Care Health Services. You can find it by typing “Advent” in the app’s Search Tool as seen below.
Should guests find themselves in need of non-emergency medical assistance during their trip and are not sure where to turn, this is a great place to start! Below are just a few examples of what kind of services you can get quick answers to:
Joining Virtual Queues for Attractions
Currently, only one attraction in Walt Disney World offers a Virtual Queue, and that is Star Wars: Rise of the Resistance in Disney’s Hollywood Studios. The key to joining the virtual queue lies in your My Disney Experience app.
Disney PhotoPass Service
Disney Photopass Photographers are available throughout the Resort to take pictures of your traveling group together! They are situated at spots including iconic locations in the park (such as Magic Kingdom’s Cinderella Castle and Animal Kingdom’s Tree of Life), select restaurants, and Character Greeting locations.
Select attractions like Haunted Mansion, DINOSAUR, and more even offer on-ride attraction photos.
Photographers will scan your MagicBand or theme park ticket before or after taking your picture, and your photos will automatically be linked to your My Disney Experience account where you can view and purchase images for individual download.
Disney also offers Memory Maker, which allows unlimited downloads of all of your PhotoPass pictures and videos for one price — either $199.00, or $169.00 for advance purchase.
Disney is greatly expanding the offerings available on My Disney Experience, and it is not unusual to see new items pop up on the home screen of the app, specifically regarding current Special Events in the parks.
For example, guests visiting Walt Disney World during the 2021 EPCOT Food and Wine Festival have access to a digital Festival Guidebook available via the app.
Guests can navigate to find information regarding the Festival Marketplace Food Booths, the event’s live entertainment offerings, and more. And that’s just one example! Remember, additional features may be available depending on the time of year of your visit, so be sure to check.
My Disney Experience — Dining Features
Mobile Order — Counter Service
Upon arrival to the restaurant, guests using Mobile Order can bypass the ordering queue and go straight to a designated Pick Up Counter or Waiting Area to get their food.
Mobile Order Table Service To Go
Mobile Order Table Service To Go functions similarly to the Mobile Order Counter Service feature mentioned above; however, select Table Service restaurants at Disney World Resort hotels offer a Mobile Order “To Go” service, too!
While the ordering process is quite similar, there are a few differences to keep in mind. (For instance, at Counter Service locations, you dine in the restaurant after getting your meal, whereas the Table Service option is for meals taken To Go to eat elsewhere in the hotel.) You can find out more about this feature here.
Mobile Dine Check-In
A large number of Table Service locations offer Mobile Dine Check-In, which allows guests to check in for their Advance Dining Reservation and bypass the check-in host counter using the My Disney Experience app.
You can see the full list of participating restaurants — and also see how the process works — by visiting our Guide to Mobile Dine Check-In here.
Check Walk-up Dining Availability
If you are hoping to dine at a Table Service restaurant, but do not have an Advance Dining Reservation, select restaurants offer the Mobile Dine Walk-up Waitlist feature.
If you’d like to learn more about how you can see if a restaurant you’re interested in has available seating to accept walk-up guests, you can learn more here!
Track Disney Dining Plan Credits
Guests participating on the Disney Dining Plan may use the My Disney Experience app to track the balance for their remaining Table Service, Quick Service, and Snack credits.
To access this feature, guests may click on their Disney Resort hotel reservation under “My Plans” in the app. Here you will see “Check Dining Plan” to discover your credit usage and how many you have remaining!
A MagicMobile pass can be created and managed through the My Disney Experience app.
More to Come
New features are often making their My Disney Experience debut! For instance, Mobile Checkout is a feature that is currently being tested at select shopping locations in Disney World through the app.
This option allows guests to grab a designated shopping bag, scan their chosen merchandise items, and even pay for their items, contact-free. We’ll continue to update this page if this feature becomes a regular offering at more merchandise locations, and will report on all new My Disney Experience features as the app continues to expand!
Need Some Help?
If you encounter problems with My Disney Experience, Disney has a dedicated phone line where you can find help: (407) 939-4357.
Want to see My Disney Experience in action? You can check out our DFB YouTube Video to find out even more about My Disney Experience!