We’re at the Disney World parks A LOT for our jobs. Hey, gotta earn a livin’ somehow!
And because of how frequently we visit, we sometimes encounter some strange problems — like THIS ONE we’re about to tell you about!
You see, we’ve arrived at Hollywood Studios before it opened several times to secure a boarding group for Rise of the Resistance. (This is for research purposes, OF COURSE!) But sometimes, despite being physically inside the park before 7 AM, our My Disney Experience app doesn’t register us as being in the park.
We’ve ended up with this error message on many occasions.
Even though we are literally standing on Hollywood Boulevard staring at the Chinese Theater in front of us, the app won’t recognize us as actually being inside the park. And since it doesn’t think we’re in Hollywood Studios, it won’t allow us to reserve a boarding group!
And with Boarding Groups still filling up very quickly, it’s kind of frustrating when the app glitches you virtually out of the park.
So is this common? YES. Cast Members have told us this glitch is a very regular issue for folks who frequently visit the Disney World parks.
Now what should YOU do if, for some reason, your My Disney Experience app doesn’t recognize that you’re in the park when you’re trying to secure a boarding pass? First of all — don’t panic! Second: take a screen shot of the message you’re getting on the app about not being in the park, and then find a nearby Guest Experience Team Cast Member or head directly to Guest Relations (which is on your left as you enter Hollywood Studios!).
This problem with the app is occurring often enough that Cast Members are aware of the situation and know how to handle it! They will assist by manually adding you into a boarding group once they check to make sure you were inside the park at a time when boarding groups were being distributed (they can confirm this by scanning your magic band and seeing what time you tapped into the park) and check that your app is indeed telling you that you’re not in the park and you are thus unable to add yourself to a boarding group.
DFB TIP: If you remember to take a screen shot on your phone of the time you tried to get into a boarding group, and a screen shot of the erroneous message you’re getting about not being in the park, cast members may even be able to add you to the boarding group that was filling at that exact time. (That’s what’s happened to us most of the time.) We screen shot EVERYTHING. ;-D
Something else to consider regarding boarding groups while we’re on the topic: you won’t see the same number of boarding groups assigned each day. This is not a glitch, but it’s a good thing to remember.
Rise of the Resistance‘s operational delays have persisted since the ride debuted in Disney World back in December of 2019. Due to its massive scale and state-of-the-art technology, breakdowns occur with some frequency and can take a while to clear up. Because of this — and likely other factors like park hours and crowd levels — Disney is still adjusting the number of boarding groups and “backup” boarding groups they assign each day. (“Backup” boarding groups are assigned to guests after the day’s official boarding group limit has been reached. These guests may get to ride IF the attraction is still functional and IF the park is still open after all official boarding groups have been called for the day.)
Some days we’ve seen over 100 boarding groups distributed before “backup” boarding groups are begun, while other days we’ve seen significantly fewer than 100 official boarding groups. Expect the number of boarding groups to vary depending on when you visit!
Official boarding groups earlier this week were gone within minutes, but we were still able to get into a back-up boarding group as late as 9 AM.
Let us know YOUR experiences in the comments!
Overall, while Hollywood Studios has extended its park hours for dates all the way into March to accommodate the high-demand for Rise of the Resistance, it seems they may still have a few kinks to work out! And hey, for a ride as massive and incredible as Rise, that makes sense.
We’ll keep you updated with that “you’re not in the park” problem and let you know if and when they fix that glitch! For now, May the Force Be With You while you try to snag those precious Rise of the Resistance boarding groups!
Have you encountered any glitches or problems while trying to reserve a Rise of the Resistance boarding group? Tell us what issues you’ve had in the comments below!