Over the past several months, various Disney World hotels have reopened.
Most recently, we’ve seen Disney’s Polynesian Village Resort reopened, and Disney’s Animal Kingdom Lodge is set to reopen soon. Another hotel that is set to join the “reopened” group soon is Disney’s All-Star Music Resort. But, recently something strange happened to our upcoming reservation at this spot.
At the moment, Disney World’s website still indicates (as it did previously) that Disney’s All-Star Music Resort is set to reopen on September 16th, 2021. Reservations for this spot became available in early July.
A member of our DFB team had a reservation at Disney’s All-Star Music Resort for September 16th through September 17th. But, when they checked on the status of their reservation today (August 25th) the reservation had entirely disappeared from their account!
They didn’t receive a call or email from Disney about this cancellation/disappearance, but when they checked their account the reservation had mysteriously gone missing.
We reached out to Disney via chat, but the Cast Member we spoke to was not aware of any specific situation that might have caused this.
So, we went to the Disney World website to search for available rooms. When we searched for a room for a single night (checking in September 16th and checking out September 17th), no rooms at All-Star Music appeared to be available.
Interestingly though, when we searched for a room at All-Star Music where we’d check in on September 16th and check out on September 18th, the preferred rooms and standard rooms were not available…
…but a family suite was available.
We also checked for longer stays (with a check in date of September 16th and check out date of September 22nd), and rooms did appear to be available…
…including a family suite.
One of our fantastic DFB readers who has an upcoming reservation for All-Star Music recently reached out to us about some communication they received from Disney. In the communication they received, Disney shared that they’d like to talk to the guest about their upcoming reservation at All-Star Music and instructed the guest to call a specific number. The communication doesn’t specifically say that the reservation is being canceled or provide other information.
UPDATE: Our DFB Team member was able to speak with Disney and they confirmed that their reservation at All-Star Music from September 16th through the 17th is still active in Disney’s system. The Cast Member they spoke to said that the reservation appears to have disappeared from My Disney Experience due to a technical glitch.
Disney has not yet announced that the opening of All-Star Music will be delayed or otherwise impacted. If your reservation at this Resort has been canceled or impacted, be sure to reach out to Disney for more information. We’ll continue to keep an eye out for more updates on this situation and we’ll let you know what we find.
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Did your reservation at All-Star Music get canceled or disappear from your account? Tell us in the comments.