We all know the feeling — you need help from a company and have to sit on hold anywhere from 5 minutes to 2 hours.

©Bill Montgomery/Houston Chronicle | Obtained Via SFGATE

A lot of those calls recently may have had to do with airline travel. Flights are super expensive right now, and over the summer, there were lots of cancellations that left some passengers stranded. If you’re used to calling customer service when something goes wrong, that option will no longer be available from one airline.

According to CNBC, Frontier Airlines shut down their customer service by phone last week. Instead, customers will have to use text, social media channels, or WhatsApp. If you do call their number, you’ll hear a message directing you to their app or other forms of communication.

©Frontier Airlines

The message says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We want our customers to be able to operate efficiently as well, which is why we make it easy to find what you need at Flyfrontier.com or on our mobile app.”

The purpose of this change? To cut labor costs and increase the number of people one agent can be helping at once. Last quarter, the company spent $182 million on labor costs, making it its second-largest expense behind jet fuel.

©Frontier Airlines

Frontier Airlines isn’t the only airline doing this either — Breeze Airways which is owned by JetBlue only offers customer service through email, text, or Messenger.

©Breeze Airways

We just saw a pretty amazing Black Friday deal from the budget airline, and during the holiday season, we’ve seen many airlines dropping deals pretty frequently. We keep an eye out for all of them, so stay tuned to DFB for all the latest travel news.

Here’s how to make your next Orlando airport experience LESS stressful!

Travel Updates, Tips, and Tricks

• Complete Guide to Booking the CHEAPEST Flight to Disney World

• What to Do if Your Flight to Disney World Is Canceled

• Our Best Tips For Flying Through the Orlando International Airport

• Step-by-Step Guide: How to Get to Disney World From the Orlando Airport

• The Ultimate Disney World Packing List for 2022

• You’re SLEEPING on These Packing Hacks

• Air Travel Tips That’ll Change Your Life

• 8 Catastrophic Travel Mistakes and How to Solve Them

• The BEST and WORST Airlines in the US, Ranked by Customer Complaints

• The MOST and LEAST Reliable Airlines in the U.S.

• This Small Change Will Save You From Lost Luggage

• The Best Disney Luggage for 2023

• 21 Things a Former Flight Attendant Needs You To Know

• 7 Highest-Rated Travel Items on Amazon

Join the DFB Newsletter to Get All the Latest Disney News Delivered Right to Your Inbox Click Here to Subscribe

How do you feel about this change? Tell us below!

TRENDING NOW