News! Be Our Guest Restaurant to Accept Advance Dining Reservations for Lunch Starting February 25th

A few days ago we found out that FastPass+ testing for Lunch at Be Our Guest Restaurant would end on February 24th. FastPass+ testing has been available to Disney Resort guests through email invitation for some time, and it was indeed a test, allowing guests to try out systems such as the first time use of FastPasses for a restaurant as well as methods for pre-ordering food for their entire party.

Be Our Guest Restaurant!

Be Our Guest Restaurant!

Now that FastPass+ opportunities for lunch are coming to an end, this relatively new system (in regard to restaurants, anyway) is giving way to a tried-and-true: the opportunity to make Advance Dining Reservations for lunch at Be Our Guest Restaurant will be available for all Disney World guests beginning February 25th.

Guests can use the My Disney Experience app, website, or call 407-WDW-DINE to obtain their reservations — exactly the way they would make their reservations for lunch or dinner at any Disney restaurant that accepts Advance Dining Reservations. Even though Advanced Dining Reservations are typically utilized for Table Service restaurants, Be Our Guest LUNCH will continue to be considered a Counter Service option, utilizing one Quick Service Credit on the Disney Dining Plan.

However, lunch guests will retain the ability to pre-order their meals! While Advance Dining Reservations can be made 180 days out from the desired dining date, the window for pre-ordering meals using My Disney Experience will open 30 days prior to the reservation date.

Pre-Ordering Meals at Be Our Guest Restaurant for Lunch

Pre-Ordering Meals at Be Our Guest Restaurant for Lunch

The ordering kiosks will [Read more…]

Be Our Guest Restaurant Reservation Information and Issues

3:00pm UPDATE: We’re being told by readers that at this point, reservations made for Be Our Guest via the automated system that do not have a credit card guarantee will not be cancelled (thank goodness). It’s still a roller coaster ride, my friends. I was told this morning that they would be cancelled, but many readers have written to let me know that the tune seems to have changed this afternoon. Call to be sure, but it looks like we’re out of the weeds.

Well, what a morning it’s been! For those of you who have battled the phone lines as I have, I feel your pain. Here are a few learnings and warnings from this morning…also some action steps:

Automated Booking Service and Credit Card Numbers

For those who booked reservations for Be Our Guest Restaurant through the automated booking service this morning (i.e. you did NOT speak to an actual human being), these reservations have not been held with a credit card guarantee and may be cancelled today due to a glitch. You will need to call back on the dining line today and modify your reservation, adding a credit card number guarantee.

My personal experience: I booked via the automated line and ended up battling busy signals for over an hour before finally getting back through to the system. The dining reservation agent I spoke to put me through to the Dining Help line. The Dining Help line agent added my credit card number to the reservations and gave me new confirmation numbers.

If you do this, continue to confirm your reservations today and tomorrow as a precaution.

Current State of Reservations

Currently, I’ve heard nothing negative about reservations that were booked through an actual agent today. Those should still be in place.

For those of us still trying to get reservations, from what I can tell many Disney dining and reservations lines are still busy, and many dates in [Read more…]