To say the holiday travel season was a little chaotic is a great understatement. Even after bad weather grounded flights all over the U.S., Southwest Airlines continued to cancel thousands of flights FOR DAYS even after the weather had cleared, leaving passengers stranded.
As the problem dragged on, Southwest Airlines’ CEO released a public apology video. Eventually, Southwest’s flight schedule returned to normal, and the airline began issuing refunds to affected passengers. However, for some, that isn’t enough, and a lawsuit has been filed against the company.