Disney Skyliner has been a super-convenient way to zip around between several of the Disney World parks and resorts since it debuted last year!
That is — if it doesn’t break down while you’re on it!
You see, every now and then Disney Skyliner experiences technical difficulties. Luckily, none of the interruptions in service (that we know of) have been quite as severe as the three-hour delay the new Disney World gondola system suffered during its first week when two of its cars collided. But still, if you get trapped on the Disney Skyliner during one of these breakdowns, it might cause you to run a late for that clutch Slinky Dog Dash FastPass or Topolino’s Terrace dining reservation — AND that would be a big bummer!
That’s why when the Disney Skyliner’s Epcot line temporarily stopped for about 15 minutes today, Cast Members were armed and at the ready to help make it right for guests who had been stuck. The gondolas were unloaded at the Skyliner’s International Gateway Station where guests received a bonus FastPass for the inconvenience — and it was good for any Epcot attraction of their choice THAT DAY!
While Disney Skyliner still seems to be ironing out some kinks, we think it’s kind of Cast Members to offer guests a little something for their troubles when these problems arise! While we’re not sure if this is common practice for when the Disney Skyliner stops working, we’ve seen in the past on attractions like Rise of the Resistance, Cast Members give out 1-day park tickets or additional boarding groups or FastPasses when it broke down on its opening day.
For now, Disney recommends that you try to compensate for any Disney Skyliner delays by giving yourself extra time. And who knows, if you do get stuck (even briefly) you may find yourself walking out of the Skyliner Station with a bonus FastPass in your pocket!
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Have you ever been stuck on Disney Skyliner? Did Disney give you any compensation for your time? Let us know in the comments below!
We were stuck for 45 min in November. Zero compensation other than a bottle of water. This seems a bit odd for a fast pass for 15 minutes but nothing for 45 minutes? They need to be more consistent.
It’s the least they should do for the inconvenience considering they have cut back on the bus services.
Basically Disney gave away nothing. They added to someone’s wait time in order to allow someone else to cut in line.
We got stuck feburary 6 ,2020 for 20 minutes with hight winds. Over the highest point. Caribbean’s beach. I never want to ride the Disney world skyliner again.
1st off – staying at CBR it was amazing option to get to Epcot and Hollywood studios. However, we got stuck for 30 minutes coming back from the parks at bight. No comp afterwards other than 1 sole cast member saying, “sorry, this way to the buses”. Luckily the Rivera was not far from our room and we could walk.
It’s unnerving to be stuck and swinging As it started and stopped. Limited announcements as well. At 30 minute mark they said the bust open the pack in the cabin. Has bags of purified water, thin thermal blanket, cold packs, and what I assume is a bag for using as a toilet (eww). As soon as we opened it they got it moving – figures.
And this is precisely why I have no intention of riding the darn thing and certainly never again booking a resort on the route. If a bus breaks down, I can get out. I m stuck in a skyliner until it starts again-No way!
I just think they could have spent more time working out the clinks before opening. They rush everything and cut back on quality.
They hardly rushed the Skyliner. It went through months of required testing before it officially opened to guests.
Getting concerned about my Pop Century stay in July. Buses won’t be running as often and the gondolas aren’t air conditioned.
We were stuck on it in October for around 45 minutes. We did not receive any type of compensation.
My family, friends and I were stuck on the Skyliner for a good 15 minutes (maybe longer…it felt like an eternity) on December 16th. We didn’t get an explanation of why we had stopped or an apology, let alone a FastPass! I would have been a wreck if it weren’t for the company and excellent conversation inside the car. Our friends just made it for the Candlelight Processional.
Michelle D: We stayed at Pop Century in Dec. We LOVE Disney. But must say we were disenchanted with the bus service to/from Pop. They had far less bus service than the other resorts. It is quite clear they cater to the higher end resorts with the bus service. There would be 2-3 buses to the other resorts compared to Pop. We spent a lot of time waiting for buses. The gondola served as a great travel option to Epcot & Hollywood Studio’s. Have a great trip in July..
OK – this seals my decision to NEVER ride the Skyliner. I can usually ride Skyliners, but I’m afraid of heights and I can’t imagine being stuck on one. I would really feel sorry for the other passengers on the gondola being stuck on one with me because I would FREAK out! : – )