When Disney World closed, Annual Passholders on the monthly payment plan were given the option to postpone their payments until the end of the closure.
Today, some of those Annual Passholder who chose to postpone payments were unexpectedly charged for all four months of the park closures AT ONCE.
Woah, what?! Some monthly Passholders who opted into the extension (this was NOT automatic, you had to opt-in) were suddenly and without warning charged for all four of the postponed payments TODAY.
What’s weird is that this is not the impression that Disney had presented to these Passholders. In the still available statement about the extension option, Disney says, “Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term.” That seems to indicate that the payments would be collected during the extended dates of the Pass.
This certainly came out of the left field for many people and we wanted to give you guys a heads up. We’re looking into the situation to see who all has been affected and if this is a glitch of some sort. Note that we’ve had a number of readers comment that they reached out to Disney and were told that this is a glitch they’re working on.
UPDATE: Later in the day Disney released a statement about the erroneous charge. Here’s a tweet per My News 13 reporter Ashley Carter.
Official statement from Disney World regarding today's passholder payment error:
"Passholders on the monthly payment program were incorrectly charged today. We are in the process of reversing these charges and apologize for the inconvenience this caused.” https://t.co/duXa1vCCSP
— Ashley Carter (@AshleyLCarter1) July 3, 2020
Were you unexpectedly charged for the month in the closure? Tell us in the comments!