Methinks this is a harbinger for things to come. Will all of the booths have touch-screen ordering next year? Is this part of Disney’s technology push?
Based on the screen below, guests are able to choose how many of the menu items they’d like, then pay right at the kiosk! I wonder if they check your ID at the booth before they give you your wine…
What I’m hearing from the parks is that the touch-screen system doesn’t make things go any faster, as a cast member is called over to help many of the guests attempting to use the computer.
10/20/11 UPDATE: Here’s a great review of the kiosks and of the alcohol carding process (or lack thereof) from Melissa Sue Sorrells Galley:
I used the system and found that it’s extremely intuitive. There wasn’t too much of a crowd in WS earlier today, so there was no line at all when we got there.
As we walked from the touchscreen to the booth, we had to walk past the checkout person. We stopped and chatted with her briefly so I could get my passport book stamped. She said they got absolutely NO training on how to handle the sale of alcohol. Standing at the register, she can not tell who ordered wine, so there’s really no way for her to card people.
When we went over to get our cheese plate, I asked the women there if they’re carding people, and they said, “no, they do that at the register.” I asked what they do if someone ordered from the touchscreen, and they seemed to have no idea the machines were even there. This is certainly a kink they’re going to have to work out.
Would you prefer that the ordering process say as-is, or would you like to see touch-screen ordering systems throughout the Food & Wine Festival next year?
Thanks to reader JR for the email tip about the kiosks!