On March 12th, Disney announced the closure of the four Walt Disney World theme parks (in addition to closure at Disney destinations around the globe including Disneyland Resort and Disney Cruise Line) to promote safety of the Resort’s guests and cast members.
Originally, the closure was set to begin “at the close of business on Sunday, March 15th, through the end of the month,” March 31st, while Disney Resort hotels would remain open to guests through Friday, March 20th. EDITOR’S UPDATE on March 27th: Today, Disney has announced that Walt Disney World will be closed “until further notice.” Therefore, this post is updated to reflect cancellation and refund procedures in light of this extension of the closure.
Disney is providing information for concerned Walt Disney World guests who have already purchased park tickets, booked a Resort hotel, made Advance Dining Reservations, and more during the affected dates.
We’re taking a look at what guests who are currently in the process of adjusting travel plans are eligible for in regards to refunds or future use of already-purchased tickets, experiences, and more.
Walt Disney World Theme Park Tickets
Disney has stated the following in regards to ticket purchases: “Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.”
For guests who have purchased Florida Resident Discovery Tickets, they may be used through July 31, 2020.
Resort Hotel Stays For Dates During Original Closure
Guests who had booked a stay at a Walt Disney World Resort hotel for the originally affected dates (through the end of March) had the following options: “Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney World Travel Company package up to their original check-in date.”
If no action is taken, Disney states that the company will “automatically process a refund to the original form of payment within seven days of the original check-in date.”
Note that it is advised that guests contact their travel professional if they did not make their booking directly through Disney.
Future Resort Hotel Stays
Perhaps your travel dates fall beyond the originally affected closure dates through the end of March, but your travel plans are now affected with the extension of the closure.
Disney will waive all Disney-imposed change and cancellation fees for guests wishing to cancel a Disney Resort hotel booking after the parks reopen up to the date of check-in through June 30, 2020.
Advance Dining Reservations
If you made an Advance Dining Reservation for a table service restaurant in Walt Disney World affected by the closure requiring a credit card guarantee, Disney states that you will not be charged a cancellation or no-show fee.
If you purchased tickets to an extra-ticket event taking place from March 16, 2020 through the closure, you will receive a refund automatically.
Extra-ticket events include Disney After Hours (and Disney Villains After Hours), and Disney Early Morning Magic.
Pre-paid experiences in the parks include options such as Droid Depot at Galaxy’s Edge in Disney’s Hollywood Studios.
If you have a pre-paid experience, it will be automatically refunded if it is scheduled between to take place during the closure period.
Though FastPass+ is a free service, guests may be interested to know that all FastPass+ ride reservations from March 16, 2020 through the closure period will be automatically cancelled, so no action is required on the part of the guest.
Disney World Annual Passes
ICYMI, Walt Disney World Annual Passes will be extended, per Disney, by the number of days the parks are closed. EDITOR’S UPDATE: On April 2, 2020, Disney announced that Annual Passholders will be eligible for partial refunds if they have already paid for their passes in full (should they so choose), and Annual Passholders on the monthly program will have payments waived during the closure. Find the full details here.
Walt Disney World Operations Statement
The information above is provided by Disney on the Walt Disney World website, where it has been noted that the closure is taking place in “an abundance of caution, and in the best interest of our Guests and Cast Members.”
We will continue to keep you posted on these and other developments today and moving forward.