Disney has certainly dumped a LOT of information on us in the past few days.
And with information comes questions! We’re looking for clarification on everything from the new Disney Park Pass reservation system to what is and isn’t still an option during our upcoming resort stays. If you’re like us, this can mean you’ve been trying (possibly unsuccessfully!) to contact Disney for days!
While it can be ESPECIALLY hard to get hold of Disney during big news-times like this, we’re compiling a list of ALL the ways YOU can try to get those questions answered, your park pass glitch taken care of, and your reservations modified.
OK, despite the title of this article, there are a FEW ways you can get through by phone even when things seem dire. Scroll to the end of this section to see tips for getting past all of those busy signals!
Numbers to Call
In general, calling Disney is a good way to get an answer to your questions. However, it is not foolproof. For one, Disney’s call center can be overwhelmed with high demand which can make for multi-hour holds. When the Park Pass system opened, we weren’t even been able to access a hold, just a busy dial tone — yikes. Even when you DO get through, the Cast Member you’re talking to may not have all the answers you need.
Still, Guest Services Cast Members will do their best to help you, so a phone call is a good bet for getting the answers you need. Remember to be patient with the wait and with the Cast Members who are trying to help you.
For which number to call, check out the following list of Disney World phone numbers:
Reservations and Tickets
Disney World Vacation Assistance
Disney Resort Hotel Reservations
Group Reservations (10 Rooms or More)
My Disney Experience, MagicBands and FastPass+
For a Specific Resort’s Phone
My Past Walt Disney World Visit
Redialing To Get Past Busy Signals
Currently, we’re experiencing pretty unprecedented issues with the phone lines at Disney World. At press time we’re on day 3 of guests not even being able to get past a busy signal to get into a hold queue.
If this is happening to you, our suggestion is to keep redialing, redialing, redialing. Some guests are reporting having to redial hundreds of times (hearing a busy signal or “all circuits are busy” message) before getting placed into a hold queue. Here at DFB, I think our record to get placed into a hold queue is around 1 full hour of JUST redialing. (That’s followed by 4 hours of hold time.)
Once you’re in a hold queue, you may hear Disney hold music, or you may hear nothing. Either way, stay on the line. Some guests have reported having calls dropped after hours of being on hold. And yes, it happens. And it’s exhausting and disheartening. But until Disney gets this fixed, just keep redialing.
If you have a quick question or want another option besides the phone lines, you can use the chat feature on the Disney World website. Typically, you can access this feature through a link on the “Contact Us” page or via the front page of the website. However, the chat is ALSO not foolproof. With high demand, the chat link HAS been deactivated on many occasions.
However, even with the “Contact Us” link deactivated, we were able to access the chat feature through the Walt Disney World home page. Keep in mind, also, that chat can come with some pretty long waits if demand is high. Still, it’s a great option if you can’t wait it out on the phone for so long.
Chat Can Still Work Even After Hours Of Waiting
In the past few days, readers have reported being able to share their issues in the chat area after hours-long waits. So even if it looks like nothing is happening in the chat when you activate it, as long as you get a “thank you for your message” prompt, keep that window open and keep watching. Eventually a cast member will respond and you can note your issue. If that cast member cannot help you, they MAY be able to add your phone number to a queue so that another cast member who can help you can give you a call.
Another option is to email Disney. Of course, you may not get the most prompt response in doing this, but if you’re not on a schedule for getting an answer back, this is definitely an option! Head over to the Email page on the Disney website. There’s a simple form to fill out with your information, your question, and your contact info. Once you have sent your message, a Cast Member will get back to you, but again, this is not a time-sensitive method.
There is actually one other way that you can talk to Disney World Guest Services. Disney has one guest request-based social media with the @WDWGuestService Twitter account. Now, this account is currently marked as closed with the park closures and hasn’t had any new tweets since March, however it is typically a somewhat reliable way to get a response.
Direct messaging or tweeting at @WDWGuestServices will usually get you a response. Bonus: This is a good way to give a Cast Compliment when you have a really good experience with a Cast Member in Disney World.
With all of these methods, it can still be hard to reach Disney if there is really high demand. Remember to be patient and prepared to wait, just in case.
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