Today we’re taking a look at what Disney is offering in terms of refunds and more.
The decision to close the U.S. Disney theme parks came with some peace of mind. You no longer have to worry about what you should do, but now you need to know what you can do to cancel your trip.
We’re going to give you a checklist of how to proceed if you had booked a Disney trip from now through July 10th, 2020.
Here’s What You Need to Do:
Check With Your Airline
First, you will want to reach out to your airline to see if they will allow you to modify or cancel your flight. Certain airlines such as Southwest will typically allow you to change your flight without a service fee. However, due to the impact that Coronavirus is having on the airline industry, many airlines that normally do not allow free modifications are making an exception.
You can expect a long wait when you call your airline. We’d recommend going online first to see if your airline will allow you to modify your reservation online before picking up the phone.
If you used a travel agency or third party service to book your flights, you might need to reach out to them first. They also might be able to handle your other reservations on your behalf.
Inquire About Canceling Any Rentals Including Cars, EVCs, Strollers, or Non-Disney Hotels
Since many Disneyland and Disney World guests use third-parties to provide them with additional services during their stay, each one will need to be contacted to modify any reservations. These could be orders you’ve placed several months ago for vehicles, equipment, etc., so think hard.
Again, this might take some time due to how many folks are finding themselves in similar situations, so be patient.
Refunds for Hotel Reservations
Disneyland Resort Hotels
Disneyland Hotels closed on Monday, March 16th. Disney’s Grand Californian Hotel & Spa and Disney’s Pixar Pier Hotel will reopen July 23rd. At this time, Disneyland Hotel remains closed until further notice. You can change a reservation at any Disneyland Hotel by calling The Walt Disney Travel Company at (714) 520-5050.
Guests with Disneyland Resort VIP Tours, tickets to Food & Wine Festival events, and other experiences should be automatically refunded. Tickets for Disneyland After Dark: Villains Nite will be eligible for a rescheduled event. But if you want an alternative option for Disneyland After Dark, you can call 714-781-4636.
We’ve heard the phone lines, again, are very backed up. So be patient. If you can’t get through, try again at a later time. There’s no immediate rush to take care of all of this, so try to keep calm. You’ll eventually speak to someone and clear everything up.
Disney World Resort Hotels and Disney Beach Resorts
Guests who are booked to stay at a Disney World Hotel other than Disney Vacation Club properties and Disney’s Fort Wilderness Resort & Campground, between March 16th and July 10th should cancel online through My Disney Experience under “My Reservations” or call (407) 934-7639 to modify or cancel their Disney World Hotel reservations.
You will be able to apply the full value of your booking towards future visits without penalties or fees. At this time, non-DVC resorts other than Fort Wilderness are closed until further notice.
Due to the high volume of calls right now, it could take a while to get through to a Disney World representative, so we highly recommend trying to cancel on My Disney Experience first. In the event that you would like to modify, be aware that you can only change your booking into a Disney Vacation Club Villa at this time.
Similarly, Disney Vacation Club members with plans until June 21st can “modify or cancel their Disney Resort room reservation or Walt Disney World Travel Company package up to their original check-in date” by calling (800) 800-9800. Disney Vacation Club members will be credited back with their DVC points. At this time, DVC hotels will reopen June 22nd.
Change fees have been waived for vacation package modifications as well. If you were planning on visiting Disney World later this year, you can change or cancel your vacation package with a check-in date from now through October 3rd, 2020, without incurring a fee.
Disney Cruise Line Refunds
Disney Cruise Line will offer the use of a future cruise credit or an option for a full refund to guests whose vacations are impacted. But since there are is a high number of calls at the Call Center, the Disney Cruise Line has requested guests wait to contact them until after they have received an email from Disney Cruise Line or their travel agents regarding their upcoming trip.
Here’s What You DON’T Need to Do:
Disney has canceled Fastpasses and Advanced Dining Reservations, so you DON’T need to worry about those. These will be canceled automatically on your behalf. If you’re worried, you can always give Disney a call at (407) 824-1391 to be sure.
Any additional pay-in-advance experiences you’ve scheduled during this time will also be automatically reimbursed to you without any action on your part.
Modify Your Park Tickets
At this time, you don’t need to do anything with your already purchased park tickets. Even if you contact Disney, they will tell you they aren’t issuing refunds for park tickets at this time.
Disney will be automatically extending your multi-day tickets impacted by park closure through September 26th, 2021. If you cannot visit by September 26th, 2021, you may apply the value of your ticket to a future date.
Click here to read more about Disney World’s policy for theme park tickets affected by Coronavirus closure.
Florida Residents, Annual Passholders, and Tables in Wonderland Members
Florida Resident Discover Disney Tickets may be used at Disney World through September 30th, 2020.
Disney World Annual Passholders and Tables in Wonderland Members will have their AP memberships extended by the same number of days the parks remain closed. Disneyland Annual Passholders will have their passes adjusted according to pass type.
Refunds for Extra Event Tickets
Guests who have purchased special tickets to extra events at Disney World’s closed theme parks such as Disney’s After Hours, Disney Villains After Hours, and Disney Early Morning Magic will be refunded for dates starting March 16th and through the park closure. Or, you can call (407) 939-5277 if you have any additional questions. We will keep you posted if the policy is updated due to extended closures.
We hope we’ve helped you make sense of the next steps you will and won’t need to take regarding the travel arrangements you’ve made to either of the U.S. Disney parks.
For even more answers to some common questions regarding Disneyland and Disney World’s temporary closure, click here!
Have you gone through the process of canceling a Disney trip before? What are some of the challenges you’ve faced? Tell us in the comments below.