It’s been a busy news day for Disney World!
While Disney Vacation Club (DVC) properties at Walt Disney World and Disney’s Fort Wilderness Resort & Campground are scheduled to reopen on June 22nd, Disney has not yet announced when the other hotels on property will reopen.
And based on experience from our team, it appears that Disney has started to send emails to guests with resort reservations starting between June 22nd and July 4th requesting that they modify, confirm, or cancel their upcoming reservations.
This is likely so that Disney can get an accurate count of guests they will be expecting, and so that guests who have reservations at resort hotels that won’t be opening within this timeframe can cancel or modify their hotel bookings.
A member of our team currently has a reservation for Disney’s Contemporary Resort with a check-in date of July 1st. The subject line of the email indicates that action is required.
The message then informs us that there will be a number of operational changes in place, and asks the reader to review these changes and then confirm, modify, or cancel the reservation.
The email also states that if the guest holds a reservation at a hotel that will not be open, Disney is able to help modify the reservation.
At the end of the email, there is a blue button that guests can click to review and confirm their reservation. It indicates that action is requested by June 12th.
Upon clicking the review and confirm button, we were taken to a page that provided us with the option to confirm, modify, or cancel the reservation.
When we selected the option to confirm the reservation, we received the following message.
When we selected the option to modify the reservation, we received a message that it could not be modified online, and we would need to call Disney.
As our team member holds a reservation at Disney’s Contemporary Resort, which is not among the first group of hotels to reopen, we will continue to provide updates about our experience with the modified reservation!
Note that we also have a team member with a reservation at Bay Lake Tower, a DVC Resort that will be reopening on June 22nd, beginning July 1st. This team member also received an email, so it seems Disney is contacting ALL guests with reservations within this timeframe regardless of whether their hotel will be open or not.
Do you currently have a Disney World Resort hotel reservation? Share your experience with us in the comments!