While Disney World has launched a new Annual Passholder webpage with its updated policies, there are still a lot of questions left unanswered.
And thanks to one of our readers, we’re now aware of a potentially problematic situation regarding Annual Passes that were originally set to expire during Disney World’s temporary closure period.
A reader reached out to us today to let us know about a tricky problem she ran into and was unable to get resolved regarding her Annual Passholder status. AP’s are allowed to sign up early for runDisney events so, she called guest relations to inquire about the AP registry for the Disney Princess Half Marathon Weekend even though her annual pass had technically expired during the temporary closure.
Keep in mind, Disney World has stated they would automatically be extending the AP passes of members who had already paid in full or were keeping up with their monthly payments. But at this time, Disney World has yet to extend the expiration dates which means if your Annual Pass was originally set to expire between March 18th and July 11th, the system Disney uses won’t be able to recognize your membership is still valid until it’s reset. As far as the computer will see, you don’t HAVE a valid Annual Pass (even though you technically DO!).
Our reader told us the Cast Member she spoke with said an internal team will be working on resetting the expiration dates around the time the parks reopen. Annual Passes cannot be reset by the guest services or management team at this time.
This created a major roadblock for our reader who needed a valid Annual Pass for her early runDisney sign-up. But this issue, if left unresolved, could also cause major headaches for APs who are trying to attend Disney World’s Annual Passholder preview days, if their pass expired during the lengthy closure. The system must recognize your Annual Pass is still valid in order to get a reservation, so until Disney World gives its out new expiration dates, some APs might be out of luck.
This also means APs whose Annual Passes expired during the temporary closure will most likely be blocked from early registry to the Princess Half Marathon Weekend — which, as we saw with Walt Disney World’s 2021 Marathon Weekend, can sell out VERY quickly.
We’ll keep an eye on this issue and let you know if there’s any way APs whose passes expired during the closure can resolve this issue. We’ll keep you updated as soon as we learn any new details.
Click here to read all of our answers to your annual passholder questions regarding Disney World’s new AP payment policies!
Did your Disney World annual pass expire during the theme parks’ temporary closure? Let us know if this glitch impacts your plans in the comments below.