Comments

1. Lisa Barden says

   October 18, 2021 at 11:47 pm

   I tried using this during my last trip, and it’s useless. You can only select a generic compliment, the (in my instance) resort, and the department. Nothing else. You can’t give the cast member’s name, the exact location where they work, or even a description of the reason you’re complimenting them! It’s absolutely pointless!

2. Michael Aube says

   October 28, 2021 at 11:47 am

   Thank you for posting this information. I have written email notes to managers of Disney resorts, restaurants, etc. All my notes were sharing positive and compliments about their staff. Each should be recognized for quality services.
   Unfortunately, the managers don’t seem to care as my emails are not recognized! What’s happened to the magical touch of Disney!

3. Grumpy says

   October 28, 2021 at 4:34 pm

   Totally agree. It’s completely worthless. If I am going to give a complement it’s to a single person for a specific reason.

   This app feature is almost an insulte to guests and cast members.

4. Dan says

   October 28, 2021 at 5:49 pm

   This would be awesome if it actually worked. I had a cast member diffuse an argument between my wife and I by offering up an impromptu fast pass. That man saved my day ..

5. Debby R. says

   October 28, 2021 at 8:29 pm

   I used it for someone who was amazing at guest services on the phone. I wish I could have given her name and what she did to help.

6. Kristin says

   August 5, 2022 at 2:33 pm

   You actually are able to list their name, home city, and where exactly they work. I did this for Esther at Bell Services at the Grand Floridian. I wish there were a option to write something, but I went to Twitter and did that as well. 😁