Earlier this year, Disneyland discontinued its regular Annual Pass program and later introduced its new annual pass program — Magic Key.
Disneyland
The different types of Magic Key passes come with their own perks and benefits regarding things like blockout dates, etc. But Magic Key holders must also abide by Disneyland’s current theme park reservation requirement. At the moment, all guests planning to visit the parks, including Magic Key holders, must have a park reservation for the park/day they want to visit. Sometimes park reservations can fill up for select guests. Now, a Magic Key holder has filed a lawsuit against Disney Parks and Resorts regarding Magic Key passes and park reservations.
According to the Orange County Register, a lawsuit has been filed against Walt Disney Parks and Resorts regarding Disneyland’s Magic Key passes. The lawsuit alleges that “Disneyland deceived its most loyal fan base by artificially limiting theme park capacity and blocking passholders with ‘no blockout’ annual passes from making reservations.”
Exclusive Magic Key Lounge
The Orange County Register reports that the $5 million suit was filed on behalf of all Disneyland passholders (or Magic Key pass holders). It claims that Disneyland “relegated them to ‘second class’ ticket holders by artificially limiting Magic Key reservations and the number of passholders that can visit on any given day.”
Magic Key Lounge
The complaint was originally filed in the Orange County Superior Court on November 9th by Magic Key passholder Jenale Nielsen. It was moved to the United States District Court on December 15th reportedly because the matter exceeds the sum of $5 million and because Walt Disney Parks and Resorts is based on Florida while the plaintiff is based in California.
Though this step has not yet happened, it appears the Plaintiff’s attorneys are seeking to “have the case certified as a class action.”
Magic Key Embroidery options
A Disneyland spokesperson has responded by saying “We intend to respond as the case proceeds in court.”
As the Orange County Register notes, Magic Key passes became available for purchase back in August after Disneyland discontinued its previous Annual Passholder program earlier this year. Since that time, both the Dream Key and the Believe Key have sold out. The Enchant and Imagine Keys are still available to purchase.
©Disneyland
According to the Orange County Register, Magic Key reservations have been “frequently unavailable on weekends and near-term dates stretching for weeks have been completely ‘sold out’ to annual passholders still looking for a reservation.”
The Register notes that, in comparison, guests with daily admission (not Magic Key passes) have had availability on “virtually all weekdays, weekends and holidays — with a few near-term dates ‘sold out.'”
Disneyland
In the lawsuit, Nielsen claims that she purchased the Dream Key (priced at $1,399) in September. Again, this ticket has no blockout dates. Nielsen claims she was not able to make theme park reservations for certain dates in November. Nielsen claims she was “disappointed to learn Disneyland had already blocked out Dream Key passholders on many days and all weekends in November” when she went to make reservations in October.
At that time, Nielsen claims she checked the availability calendar for single-day visitors and says that, for those guests, “neither Disneyland or Disney California Adventure were sold out on any days in November.”
Avengers Campus
The lawsuit alleges, “The problem was not that Disney had reached its capacity and therefore could not provide reservations to its Dream Key passholders…The problem was that Disney had decided to block out reservations so that they were only available to new purchases and were not available to Dream Key passholders.”
Rise of the Resistance
According to the Orange County Register, the lawsuit claims that Nielsen believed “when she bought the Dream Key annual pass that passholders would be allowed to make reservations if Disneyland and DCA had capacity.”
The lawsuit alleges, “Ms. Nielsen did not know — and had no way of knowing — that the Dream Key was, essentially, a ‘second class’ ticket with limited availability because Disney had reserved an unknown majority of the available reservations for single day or other full price ticket purchases.”
Disneyland
The lawsuit also claims that Nielsen ultimately ended up having to buy a single day ticket to visit Disneyland on her desired date in November even though she was a Dream Key passholder. The complaint alleges Disney is “engaging in unfair, unlawful and deceptive business practices” and accuses Disney of “breach of contract, negligent misrepresentation and false advertising.”
Walt Disney Parks and Resorts has reportedly not filed an answer yet to the lawsuit.
Pixar Pier at Disney California Adventure
At the moment, the Disneyland park reservation calendar shows limited availability for 1-park-per-day ticket guests…
©Disneyland
…and park hopper ticket guests in December.
©Disneyland
There appears to be much more availability, however, in January…
©Disneyland
…for both.
©Disneyland
Here’s a look at the theme park reservation availability for Magic Key holders as a comparison. This is the availability for the Dream Key, which has no set blockout dates.
©Disneyland
This is just a snapshot of what things look like today, but theme park reservation availability has and can vary greatly. Back in October, we noticed that there were only a few weekdays left in November and December for Dream Key holders. As noted above, it appears this availability has since changed and can change again.
If you are a Magic Key holder or will even just be visiting Disneyland with a regular park ticket, be sure to make those park reservations as early as possible. You can later cancel them if needed and make new ones, but at least you’ll have them booked and ready to go. Better to have them and ultimately not need them than to need them and not be able to get them.
Disney Merriest Nights in Disneyland
Want to know more about making a park reservation for Disneyland or other Disneyland updates? Click our links below:
- See our step-by-step guide to making a Disneyland theme park reservation
- Find out more about the Disneyland Resort Magic Key program
- Check out 3 NEW spots you won’t want to miss at Disneyland Resort
- Select California residents can save BIG on Disneyland tickets in 2022
- Learn more about the private party you could have at Mickey’s House in Disneyland
We’ll be on the lookout for more details and we’ll share those with you.
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True story. Happening in Disney world too. Happened to us. Pretty much done with Disney.
I completely agree with this lawsuit. I was looking at the month of December back in October and was completely blocked out. I regularly looked through the month of November and not 1 date opened up for me to book and I have the Believe pass. Total bait and switch! Very disappointing Disney would let this happen. As a shareholder I feel the organization was being deceptive and taking my money under false pretenses.
WAHHHHHH!!!! I can’t have everything I want, so I’m going to file a lawsuit and the attorneys will make lots of money off it.
Oh, for heaven’s sake. DisneyWorld has a reservation system. DisneyWorld has changed it’s annual passes (and removed lots of perks), but it’s no reason to file a lawsuit.
Don’t like the changes? Don’t go to Disney! Pretty simple, people! Not EVERYTHING that you don’t like is a lawsuit – let’s not clog up the justice system with frivolous suits just because you think you are special.
While they are at it, why don’t they sue the world for having a Pandemic? The reservation system is annoying, spontaneous days to Disney are a thing of the past. Any Disney day is such a gift, in my opinion. Even if I have to plan ahead, it’s worth it.
Forgive my naïveté, but weren’t blackout dates a normal thing for pass holders with normal tickets not being blacked out? I’ve never been a pass holder but that’s what I’ve heard.
Lawsuit fails to mention old passes were only refunded but they had said the would give a day for a day missed while park was closed, which should have extended our old AP passes for this next year.
I have been waiting for this. My mom passed away on Thanksgiving 3 years ago, and my sister lives in NorCal now. We decided to make Disney our Thanksgiving/Christmas combo. Do a 2 day thing because holidays are expensive for her in SoCal. We all have passed (6 of us) and planned for 11/30-12/1. For 3 weeks we tried to book those dates. For some odd miracle, they FINALLY, BECAME AVAILABLE like a week before, so now she’s scrambling to book a hotel. I thought it was very shifty and underhanded, like, ‘let’s see how many FULL PRICE tickets we can sell, THEN we’ll let the riff raft with their El cheapo discount tickets fight over for what’s ever left!” Glad someone is trying to get a class action going.
It’s difficult to have an adult conversation about this issue. The originator of the lawsuit has already purchased a pass for $1399. “Don’t like the changes? Don’t go to Disney” might apply to someone who is considering purchasing a Magic Key, but hardly applies to someone who has already plunked down $1399. The lawsuit specifies: “Ms. Nielsen did not know — and had no way of knowing — that the Dream Key was, essentially, a ‘second class’ ticket with limited availability because Disney had reserved an unknown majority of the available reservations for single day or other full price ticket purchases.” That is exactly how I see it, and tens of thousands of Magic Key holders already agree with that statement!
As for prior practice, and what was previously “normal” with pass holder capacity limits – a top tier (Signature Plus) pass holder could be admitted to Disneyland 365 days a year. On the few occasions when crowds exceeded capacity, they stopped selling individual tickets BEFORE they blocked those pass holders from entry. There were times when at some point during the day, even pass holders couldn’t enter the park – but before they denied pass holders, they stopped selling tickets at the ticket booth. Those kind of delays, based strictly on fire department safety rules, were usually just for a few hours, and VERY infrequent. Since you didn’t need reservations in the first place, you could go to California Adventure until enough people had left Disneyland for them to start allowing guests in again.
I’ve been a Signature Plus pass holder and a Premier (both parks) pass holder. Because Disneyland has become outrageously and uncomfortably crowded, I made the personal decision to limit my trips to non-holiday weekdays, which would presumably be less crowded, and purchased an Imagine Key for $399. If I had spent $1000 more to struggle to get access for my preferred days, I’d be furious! And please, refreshing the reservation availability page multiple times a day, for days & weeks on end, is hardly a $1399 solution!
Jessica Brooks, there are passes with blackout dates and without. In this case, she has one without blackout dates but is essentially running in to them. I am an annual Passholder for Disney World with no blackout dates. I hate the reservation system but understand why it’s in place. This lawsuit will probably not go far as I know the current contract for Disney World talks about the reservation system and availability and I would assume the Disneyland one does too. The suit won’t go far but maybe it’ll cause Disney to rethink some policies
It’s pretty deceptive to sell a 1,400$ no blackout day pass and not have enough spots for them to book November. Add 200 more, guarantee a spot or cut thr program. It’s crazy that they make everything a huge competition for spots every step of your vacation.
When I first heard this story I thought “I can’t believe people are really trying to sue because they are mad they can’t go to the park as much as they’d like”. Then I really thought about it and I think they may, legally, have a little bit of a point. They do stop Magic Key holders from reserving days when they are still selling single day tickets. I think that is what this is all going to come down to.
The fact that they still sell single day tickets while blocking out Magic Key reservations shows they limit the Magic Keys however they please, which does seem to go against the whole “no blockout days” aspect. If you are still allowing single day ticket reservations but not Magic Key holders, aren’t you literally “blocking” them from getting a reservation, while you still have room in the park for them? If so, that does seem to be different from what was advertised as being sold. I think it’s reasonable to think the average customer did not expect this when buying the Magic Key. You could still think it is petty and that this is a spoiled mindset but, legally, I definitely think this could be won in a civil case which requires much less burden of proof to win than a criminal case.
At the very least, it could get Disney to settle and change their Magic Key structure.
I’ve personally been able to go on the days I wanted without issue but I really didn’t think the reservation system would be anywhere near as limiting as it is. I think I could reasonably say I feel a little misled. That being said, I wouldn’t have sued Disney over it.
It will be interesting to see how it plays out from a legal aspect
Lots of commenters not reading the article with comprehension. They were sold annual passes at a premium without blockout dates, but blocked them out using the reservation system even though there was availability. So, at the very least refunds are due.
This happened to me at wdw when as a legacy holder I had a reservation and it was cancelled but was offered the opportunity to buy a ticket for the day…. Park was not at capacity on December 1 nor was it a blackout date for my ticket. Disney decided it was better business to cancel and sell a ticket rather than honor a pass holders reservation. When looking at the annual passholder agreement I noticed for the first time that I am now labeled a LEGACY PASSHOLDER since it under the old passholder system with different blockout dates (valid til April 2022) but at the end of the agreement it clearly states RULES AND RESERVATIONS MAY BE CHANGED OR CANCELLED AT ANY TIME.
If your Magic Key pass was sold with no blackout dates and Disney blacked out dates, then the purchasers should be entitled to some compensation. If the policy changed after purchase, then Disney should have automatically compensated the purchasers. This should have never seen a courtroom. Disney dropped the ball on this.
Disney has been a disgrace of a company especially since Bob CHEAPek took over. I 100% support this lawsuit and they are absolutely using bait and switch to make pass holders second class. The proof is how new ticket purchases magically have reservation space (hence not at capacity and has nothing to do with safety or pandemic) when they say capacity is reached for pass holders. They are LYING and got caught. I hope they get their act together because Disney quality has gone way way down. Fire Bob!!!!!
So true! My sister has a Dream Key and decided to join me on my trip but had to wait for one of her 6 spots to open up. 83 days in advance she was not able to get into Disneyland park where I had my reservation.
If she loses the lawsuit she will have to pay for all attorney fees and court costs that Disney incurs unless the attorney that is representing her is taking the case on a contingency basis. Then he or she will have to bear those costs.
I imagine that when she bought the tickets Disney had all kinds of clauses in the ticketing agreement about park availability. If Disney did then she will probably lose the case. If not then she has a chance to win the case. The devil is always in the details
I agree with the lawsuit. The pass in question does not have block out dates. The parks did not reach capacity as a single day ticket would be allowed to make a reservation. So in fact, someone who has already purchased an annual pass with no blockout dates would be blocked out and someone who purchased a regular ticket could get in. Disney should have not blocked out the park reservation system for this type of pass holder unless they reached capacity. Block out the pass holder, we already have their money. Keep reservation system open for people still trying to buy tickets. Sounds like Bob Chapeck.
Jaxx, let’s say the capacity was 1000 people (just for example). If Disney allocated 999 reservations for daily ticket holders, and 1 reservation to annual passholders… would you think that would be fine with you?
Now, if you can tell me the actual allocation of reservations to each “bucket” of ticket holders, I’ll revise my numbers.
Wow, this scenario works so well in their favor for it not to be intentional. I do not blame her for filing at all. The level of greed Disney has adopted would make Walt roll over in his grave. What happened to exceeding expectations? Accessible to all families? Very disheartening.
The part that got me was she purchased another single day ticket! So, not only is she acting like a 5 year who’s toy was taken away, she decided since she couldn’t have her toy she was going to take someone else’s. Honestly it’s people like this who are the ones yelling & being rude to CM’s that we are all hearing about in the parks because while we want Disney to really be magical, it just isn’t. They do their best but sometimes the World of Disney doesn’t revolve around you. Come on people, be kind, be loving & try to put a smile on the next person’s face.
As a pass holder for 26 years I can understand the issue , Disney is a business like any other business when you offer goods or services and fail to meet your obligation that is a breach , this new pass program was released during the pandemic so specific clause in the contact should be in place in regards to availability of pass holders and full pay guest , The term NO BLACK OUT DATE without an Asterix to indicate conditions does imply if there is space available in the park you have the right to enter per the agreed contract . Without seeing the contract it is impossible to render one way or the other .
I think the suit is basically saying that all capacity should be available to all ticket holders (actual block out dates excepted) and not divvied up by Disney. Which seems a fair ask.
The problem is, especially now, that pass holders will likely make lots of future reservations just to make sure they have options and there will be nothing left for anyone else.
Maybe it’s time to ditch the park pass system and go back to “When we’re full, we’re full”.
The liability is a refund so move on with your life
There may be some misunderstanding or lack of knowledge regarding contract law. When a contract, in this case the Disney Magic Key program, is agreed to and instruments of value are exchanged, the contract is valid and binding by both parties. Each party involved in the contract has a reasonable expectation of fulfillment of the contract language. In this case, Disney is not exempt from the terms of the contract which reference blockout dates or lack of blockout dates. Some class action cases of fraud are based on this premise. Consider if and when your vehicle is damaged and you contact your insurance company only to be told they choose not to pay for the repair, as outlined in your contract, you might consider legal action.
For those who are making light of this lawsuit ,think again. Disney entered into a contract with the guests who bought specific upgraded annual passes that were advertised as having no block-out dates. This is NOT a frivolous lawsuit. If you enter into a business contract and do not keep up your end of the contract then you have to pay damages for breach of contract. Just because the Bob Cheapskate disaster has not affected you personally yet, does not mean that these guests have not been substantially affected. I applaud this lady for trying to hold Disney executives accountable. Scarlett Johansson had to take Disney to court recently too over failure to live up to its promises. Walt would be appalled.
I believe the complaint is that someone spent $1400 on a pass that was meant to guarantee access on the dates they required and found that it did nothing of the sort. And that Disney failed to disclose this before purchase.
Hardly a crybaby complaint. I may think it’s bonkers to pay that much to the Mouse for anything but it seems to me that anyone dropping that much cash on a pass should be assured the ability to make it worth the cost, and that means being able to visit pretty frequently.
Look, it sucks that it costs so much and that some people have the money to spend on it, but there’s no need to be petulant about it, people. If she has a valid complaint about Disney business practices and wants to raise the issue in behalf of herself and others, why shouldn’t she? It’s not like Disney jacked up the price to limit the number of people buying and found that too many bought them anyway. Disney sells a limited number. If they’re in control of admission numbers, they can be transparent about what passholders are really able to get. They don’t need to play games. But they want as many daily tickets sold as possible because they make bank on them. We all know they’re greedy as hell.
This is not a frivolous lawsuit. If the Passholder has paid for 365 days access with no blackout dates, then she should have priority availability over a new ticket purchaser when park capacity has not been reached. Limiting Passholder reservations and then selling new tickets is basically double dipping on Disney’s part. I applaud the plaintiff for calling foul on this.
It just seems instead of Black out dates, they limit number of reservations each tier has and I really bet there is fine print language otherwise why would there be different costs per package? People need to get over it you don’t like it the don’t attend. We went once for a week in October and one week in December and had a wonderful time.
Add this to the Magical Express, higher prices on everything, the Fastpass disaster, diminished extra magic hours, and cutbacks on magic bands and many other things we used to love, and this thirty-trip park veteran, DVC member, and stock holder will be seriously reducing my Disney plans in the future. It’s not just about the money. They are really killing the spirit, integrity, reputation, and magic, by trying to squeeze every dollar out of the tourists. We aren’t stupid. We are disappointed.
Sounds like it’s high time anyone thinking of getting Nickle & Dime by Disney parks need to go ON STRIKE with their wallets ! I last went to Disney parks over 30 years ago, No reason to go now. They Bulldozed prime wildlife habitat, took parts from an abandoned oil rig to make a fake tree & populate the park with invasive species !
Good for them! I hope they win their case! Disney’s practices with Annual Passes have gotten out of control. Today they’re selling them, tomorrow they’re not. “Maybe” you can renew or maybe if they don’t feel like it, you can’t. “Maybe” you have no blackout dates, and then maybe suddenly they’ll change things and you do have blackout dates. All this while some of us are paying $12O0-$1300 for an annual pass! It’s not right. if they do win this case then all of the people that “don’t care” if the case is won or not, suddenly will care because all pass holders will benefit from it. It seems a little like a case of “chicken little” from reading some of the other comments; nobody wants to “bake the cake” and do the hard work, but after it’s done, everybody wants a piece of it!
To Jessica. These were the top tier tickets, advertised with ZERO blackout dates. To Jaxx, there are reservations open, however, they are limiting them to those buying daily tickets, even if those tickets have not yet been purchased. It’s not first come, first serve, if it were, there would be no basis for a lawsuit. In this case, Disney is penalizing the people who have paid the $1300 plus for the annual tickets. That’s definitely a basis for a lawsuit and I hope they win. While they advertise reservations are required they do NOT tell purchasers that they will not be able to make reservations first come, first served and that only a limited number of passholders will be able to reserve for any given day regardless of how many spaces they still have open. It’s another way to scam more money from the parkgoers. If I hadn’t already decided I was done with this mess, this would have done it.
We’re also stockholders, and we’re writing to demand Bob Chapek’s ouster. We hope other stockholders will do the same. Disney was a dream, the fact that it makes a lot of money used to be and should still be secondary to fulfilling the dreams of families. It will always make a profit. Stockholders will be fine with a modest profit so long as dreams are being fulfilled…but this…egregious money-mongering has GOT to stop.
Highest level of Annual Pass – No Blackout dates. All other levels had blackout dates, however they were posted on the calendar a year at a time. You could make plans or just drop into the parks on days that were not blacked out, at least you knew what to expect. Oh, and saying “Any day at Disney is such a gift”…after you’ve paid a couple hundred to pass thru the main gate…that’s no gift.
The statement that the plaintiff had ‘no way of knowing they could be blocked from making reservations’ is literally debunked in the very first section of the Terms and Conditions of the Annual Pass:
“GENERAL: Each Annual Passholder (individually, a “Passholder”) must have a valid Annual Pass for Walt Disney World® Park admission. Further identification may be required. To enter a park, both a park reservation and valid Annual Pass for the same park on the same date are required. Reservations are subject to availability and applicable pass blockout dates. Annual Passes are not valid for private events or events that require a separate admission and Passes are subject to applicable Blockout Dates. Annual Passes do not guarantee Park admission, especially during high attendance periods. It may be difficult for Passholders to get park reservations to visit on certain dates or a select park, and park reservations are not guaranteed for any specific dates or park, no matter the Pass type.”
Annual Passes require a Reservation. Reservations are subject to availability. Annual Passes do not guarantee park admission, especially during high attendance periods. Park reservations are not guaranteed for any date no matter the Pass Type.
It’s literally in black and white, in plain English in the VERY FIRST section of the Terms and Conditions. What a dumb lawsuit, I hope it ends up costing the plaintiff a ton of money because she either didn’t read the terms or is claiming the terms and conditions she agreed to don’t apply to her.
I going to file a lawsuit against people who are suing Disney and making the prices go up so I have to spend more of my hard earned dollars to visit Disney. In other words ….. people who could give a flip about keeping the parks safer for those who want to visit
Going to Disney World used to so magical. You made your reservations. After valet parking your car without being charged, you excitedly checked in and went to the type of room you reqested (most of the time). I came down to the desk, wrote a check for all of our Park Hopper passes and made sure all of our dinner reservations for the week were correct. I then went back to the room where the excitement level was off the charts. We went to one park, wore ourselves out and headed to another park. We didn’t have to fool with all of the nonsense in place now. We had fun, planned, but not over planned. Guess we’d better head for Universal and Harry Potter. It’s a lot less regimented there. Sorry that Disney doesn’t understand prices continuing to rise and all of the extra charges will eventually tarnish the Magic. It already has started. We were Vacation Club members for many, many years, but no more. So sad.
Obviously those disagreeing with and commenting negatively previously didn’t fully understand the article and the lawsuit. This is not covid, pandemic or simple business strategy. It surely dies appear as a current bait and switch. We have just let our premium annual passes (no black out dates) expire for WDW and reading about the current issues of being blocked out on non-black out days is indeed a bait and switch. For 2022 we only have one trip planned to experience the 50th and unless Disney Corporate straightens out their currently created mess regarding passes then we shall only make that one trip and buy day tickets. Coming from out of State former premium AP shareholders this should signal a warning to corporate. I cannot take a chance that the days /weeks I’m able to fly to Florida I cannot make a reservation as a Passholder but can as a single day ticket holder! Why spend the $1400 (plus less perks) this year when I can spend a lot less and get the days I want?
Guess I was too honest as my reply does not appear.
Jessica Brooks: yes there has always been blackout dates with passes. The problem is now is that the reservations and dates being booked up to what seems to be pass holders only when there is still reservation availability to non pas holders.
Like the lady suing, I tried to reserve a day this month before it was was completely booked up. Looking at the pass holder reservation calendar, it showed it all days booked up. But if I purchased a single day ticket, there were plenty of days available. So there seems to be two reservation calendars, one for pas holder s and one for non pas holders.
Disneyland Resort is running at full capacity now, so why do still require making reservations? They say it is for crowd control, but there is no crowd control as the parks are still packed almost every day. In all the decades I’ve been going, they have shut the gates and stop selling tickets due to maximum capacity a handful of times.
In my opinion, the Disney parks need to go back to first come, first serve entrance system. The parks open at 9:00 am, so if you get there at 11:30 am or later and can’t get in, we’ll you only have yourself to blame.
Sandra, I just hadn’t gotten to it yet. It’s been approved.
I’m just sitting here waiting to see who will file a lawsuit about inflation of standby wait times to incite Genie and LL lane purchases… plus the delivery of a very uneven amount of ride spots to the purchasers. (Some get one ride for G+ $15. Some get 5 rides for $15. Total crapshoot). I’m sure that’s next. Naughty Disney!
In the meantime would LOVE to see the subpoenaed info on how many AP reservations were allocated vs. day passes for this current law suit. That information would shed a lot of light!
Disney is defrauding millions of guests daily. We are currently here today waiting in line for a ride that claimed a wait time 120 minutes. 4 hours later we are still in line. Thousands of dollars in tickets and “lightning passes” without a single ride for the day.. it’s nearly 1pm Amd we have been in line since 9am
They are obviously overselling tickets at customer’s expense.
I’m a MaGic Kingdom pass holder and this happened to me!! How do we join or start one for Florida?? Thanks!:)
how can people join this lawsuit1
Same here, happened to me with my Infinity pass (no blackout dates) for Paris. When I checked, all times were available for November and December. A week later when my pass arrived, suddenly all the availibility was gone. I already had booked plane tickets and hotel. I was on wait lists for all three of my trips days. Luckily two of them were approved. However, the whole reason we booked was to celebrate my 50th birthday at Disney. And on that day, the wait list didn’t work out. I was told on the phone that I could purchase a day ticket, otherwise there was ‘no capacity’ for me on that day as an infinity card holder. Never again.