While you might have been to the parks before, you should check back for updates closer to your trip because rules and regulations can change. Recently, we saw Disney World add an important WARNING to their website, advising guests that they could be kicked out for failure to follow a specific rule. Now, it seems Disneyland’s website has been updated with a similar notice.
Disney has made a BIG change to its company culture.
You’ve probably heard of Walt Disney’s famous quote: “To all who comes to this happy place: Welcome.” It’s crafted who Disney is for over 65 years, since Walt’s dedication of Disneyland Resort in 1955. This quote embodies Disney’s principles of community and inclusion — and it’s led to an enormous change.
If you’ve ever been a Cast Member, perhaps spoken to a Cast Member, or even taken a backstage tour at Disney World, like the Keys to the Kingdom Tour, you may have heard about Disney’s four keys to a great guest experience — Safety, Courtesy, Show, and Efficiency.
For decades, these keys have served as guiding principles behind Disney’s guest service.