Since Disney World reopened last summer, we’ve seen a LOT of changes. There have been updates on masks, park hours, park hopping, and maybe most relevant to us: dining.
Underrated Castle View
Due to capacity limits and health and safety measures, the way a lot of Disney restaurants function has changed. Quick Service restaurants became almost exclusively available on Mobile Order, and we’ve gotta be real with you…that hasn’t exactly worked out as conveniently as advertised.
Ordering via Mobile Order on the My Disney Experience app has long been one of our favorite tips to give our readers. Pre-closure, it was an under-used feature that could get you your food faster, or at a scheduled time that worked for you, without having to stand in long lines.
Mobile Order Pick Up
Now, however, Mobile Order is the status quo for eating at Quick Service restaurants in Disney World. You’ll be expected to utilize this feature pretty much all the time. And while you can technically go up to the counter and order (for example, if you have an allergy or need to pay with cash), that is no longer the norm.
Step by step on how to Mobile Order!
But lately, we’ve noticed a few issues with the system! First of all, Mobile Order can be one of the longest waits in Disney. If you’re hoping to hop on My Disney Experience right at noon to grab a lunch order, you might end up sorely disappointed. Nowadays, lunchtime is one of the most bogged-down periods for Mobile Order, and you could end up not getting to eat for hours if time slots are already full!
Kona Cafe Mobile Order To Go Status
You definitely don’t want to be stranded without a meal — plus, it can be really disappointing if you don’t get to eat where you planned! So here’s a NEW tip: open up Mobile Order a couple of hours before you actually want to eat. Plan ahead and schedule a spot before everyone else does, and you’ll be sitting down with your favorite meal exactly when ya want to be.
Mobile Order Arrival Window
The restaurant won’t start preparing your food until you tell them you’re there, so your 9AM fries won’t be soggy by your 12PM arrival time!
We’re here, where’s the food?
However, this is another Mobile Order perk that has gone a little sour. Since you don’t actually hit “Prepare My Order” until you get to the restaurant, there’s a lot of backup in the kitchen during busy times of day! Even if you can get a time slot for lunch and show up on time, you might be waiting well past your arrival window to actually receive your food.
Preparing your food!
While you’re waiting, you are may not be allowed to enter the restaurant, so you may find yourself standing outside. Suddenly, what’s supposed to be fast and easy has now become a major hassle! So what can you do about it?
Waiting for Mobile Orders at Pecos Bill Tall Tale Inn and Cafe
Plan ahead. We like to hit “Prepare My Order” when we first start walking over to the restaurant. That gives the kitchen time to get a head start on our order, so there’s a better chance it’s actually ready when we arrive.
Yum!
And to be EXTRA prepared, we’ve got a few other backup plans for ya! Pack some snacks to tide you over just in case you miss out on a prime meal time window or get caught waiting for a while. And remember to check Mobile Order availability and schedule your meal as soon as you get to the park — or at least once you’ve solidified your plans. This is especially true if there’s a particular Quick Service spot you don’t want to miss out on.
Mobile Order Line at Animal Kingdom
While this is a not-so-glamourous side of Disney, it’s our job here at DFB to give you a heads-up, so you can avoid any hiccups! We’ll keep you posted with plenty more Disney tips and tricks, so stay tuned to DFB.
You’ll Need to Know This if You Mobile Order!
Join the DFB Newsletter to get all the breaking news right in your inbox! Click here to Subscribe!
Don't Miss Out on Any Disney Fun!
Order Your Copy of the 2022 DFB Guide to Walt Disney World Dining Today!
With more than 750 pages, the 2022 DFB Guide to Walt Disney World Dining is full of tips and planning tools developed by Disney World experts over 30+ years of visits. We've done the research for you, so you'll know just which spots will uniquely suit your family's needs!
With mini-reviews of every single restaurant, bar, lounge, kiosk and more; an entire chapter on the best snacks in Disney World; full Disney Dining Plan analysis (and how to get FREE dining); and a full chapter on discounts and deals; you'll have everything you need to plan your best vacation yet.
Click here to order your copy of the 2022 DFB Guide to Walt Disney World Dining E-book with code WDW2022 to save 25% off the cover price today!
Use code WDW2022 at check-out for 25% off the cover price today!
Our guides are backed by a 100% money-back guarantee, so you have nothing to lose. 🙂
Have you tried to Mobile Order lately? Let us know how it went in the comments!
TRENDING NOW
Check out Disney's NEW MagicBand+ in action! The bands have various features, like interacting with...
We asked our readers: Have park pass reservations changed the way you plan your Disney...
Headed to Disney World for the 50th Anniversary but feeling overwhelmed by the 150+ NEW...
We have a list of ALL the pay-per-rides coming to Disney World through Disney Genie!
The copyright on Mickey Mouse expires in a few years. What does that mean for...
You may face some problems during your Disney World vacation, but don't worry -- we've...
We recently had lunch at Olivia's Cafe at Disney's Old Key West Resort. Check out...
We're breaking down the BEST date night spots in Disney World!
If you're going to drink one drink from each EPCOT pavilion, these are the drinks...
5 new destinations have been added to the "high" risk category for COVID-19. Find out...
Wanna know the tried and true brands DFB depends on in the parks each day?...
We're here with a spoiler-free review of Guardians of the Galaxy: Cosmic Rewind in EPCOT!
We've got MAJOR details about how the virtual queue will work for Guardians of the...
We're breaking down exactly how to purchase Disney Genie+ in Disney World. Find out more...
We're showing you the merch you'll find at the Guardians of the Galaxy: Cosmic Rewind...
The Harmony Barber Shop is reopening in Disney World! Find out when you can get...
Planning to travel internationally this summer? Things could be very complicated -- here's why.
Ticket holders for Star Wars Nite in Disneyland can eat some exclusive restaurant offerings!
Can you cancel or modify Lightning Lane reservations with Disney's Genie+? We tested it out...
Our handy (and portable!) ebook guides make sure you get the best deals and can plan a vacation of a lifetime.
Subscribe via RSS
Subscribe via email
Thanks Gigi. If I order my meal at Columbia House using the mobile app, and I pick up my meal, can I SIT DOWN and eat my meal in the Columbia House Restaurant? If not, where do I eat my meal? Thanks Gigi.
Remember when you could just eat when and where you wanted while you were in the parks? Disney has made everything so much more complicated and tied to your phone. I remember not so distant past trips where I didn’t even look at my phone all day.
Thanks to Gigi and Jennifer for your advice. It is greatly appreciated. Ron
Hi Gigi. When I order food on Mobile for Columbia Harbor House, and pick it up, can we sit inside the restaurant to eat? Thanks
Thanks Gigi and Jennifer for your information. Ron
Hi! Are the food courts at Pop Century and The Land in Epcot serving food sit down the Pre-Pandemic way or Mobile Ordering Only? Thanks
Hi Ron, yes you can sit inside the restaurant to eat your meal. All mobile order quick service restaurants have seating either inside or outside, sometimes both!
Hi Ron, both Pop Century and The Land area have seating for your meals.
Thanks Gigi. There is such a WIDE VARIETY OF FOOD BOOTHS IN THE POP Century and The Land in Epcot, with NO MENU FOR MULTIPLE BOOTHS, and NO ABILITY TO VIEW THE FOOD BEFORE WE BUY IT, HOW DO WE KNOW WHAT WE WANT TO BUY AND EAT USING THE MOBILE ORDERING. Please help me. I am confused. Thanks
Hi Ron, When you go to mobile order, you will have to scan a QR code for the restaurant with the camera on your phone and the menu with the current items available at that booth will appear for you on your personal phone. POP and Sunshine Seasons also have menus available online. Here is the menu to Sunshine Seasons in The Land Pavilion: Click HERE! And here is the menu for POP Century dining: Click HERE!
Gigi, thanks for your advice. Ron
Hi Gigi. If I can order a meal on mobile from a Quick Service Restaurant and sit down and eat it in the Quick Service Restaurant what is the logic of having to order by mobile and not being able to wait on line to order my food? Thanks
Hi Ron, according to Disney, mobile ordering is supposed to save you time so you’re not standing in line waiting for your food. You can read more about it on Disney’s website by clicking here.
Not sure about the Quick Service crowds and getting seats for a family but On our recent trip ( 2 adults ) at beginning of the month, we had no problems using Mobile Ordering – even without a QR code ( since our smartphones were not THAT up to date.!)
We used the regular Genie ( not “Genie + “) and looked at the “Your Day” screen and then selected the “Dining” option. After that it brought up all the places to eat in the park we were currently in and once we selected a restaurant we could then click on it to bring up their menu.
From there we would try to select a time based on the MEAL and not an exact time which usually brought up more than a couple time slots to choose from.
The main thing to remember is that you really DO NEED TO PLAN Lunch as soon as you are in the park *( or right after breakfast before you leave for the park ) if you need to eat by a certain time ( medications, blood sugar needs, etc. ) Can’t stress this enough !
We only had one ADR Table Service meal for entire week , the rest was arranged via Mobile Order and we enjoyed both the Brown Derby and the Chefs de France using this app.
So it can be done as long as you are early and flexible about where you want to go. Actually prefer this to the 60 days ahead of time for ALL our table service meals !
My husband has an unusual food allergy and often has to ask a cast member for help when ordering at Quick Service. We finally noticed on the Allergen page that if you check off the box that says “OTHER” a cast member will ask you about it when you place your order ! Its hard to see right away so the earlier you pull up the app and select that box – the more time they will have to address your specific need.
Thanks for the info! If you order early and your plans change, is it easy to cancel or revise your order prior to checking in?
Can you use Disney gift cards yet for mobile orders?
Hi Audrey! Yes, you are able to use Disney Gift Cards for mobile orders. The only catch is that you can’t store the card in the app and will have to manually input the card information every time.
where did you get the greek salad with humus pictured above?? it is just titled “yum” would love to find out where to get that.
Hi there, we will have the meal vouchers that were on offer for September. $16 each a day for the 3 of us-$894 for the 2 weeks. Does anyone know if we can use these through the app, and mobile ordering, and also if we can pay for TS meals with them? Thanks
Hi Nate! This salad and hummus is from ABC Commissary.
So discouraging. I remember when you could actually go and have a really good, stress free time! Disney, has don It’s best to turn a vacation into an extension of the work week. NO enjoyment.
Hi Gigi. My family and I cancelled our Disney trip this June 2022. We will be going in 2023. I will have about $1300 in Disney gift cards and about $300 in Disney Charge Card Reward Dollars. In past years I was able to use both the Gift Cards and the Disney Reward Dollars for all of our meals. Can I do the same thing next year with the Mobile Ordering. Please let me know. Thanks Gigi.
Hi Ron, yes, you will be allowed to use both Disney gift cards and the rewards on the mobile ordering app. There is a section for those when you get to the payment screen.
Disney has really taken the joy out of vacation. I like to stop and eat when I’m hungry and not try to plan hours ahead. We always enjoyed park hopping and now with the reservation system, that isn’t as easy. I just don’t enjoy Disney anymore. It’s sad how it has changed.
Last Feb. my husband and I wanted to eat at Casey’s Corner. We requested our meal at 5:30pm and got that time. We followed the procedure as requested. However, when we arrived there were no empty tables and no cast members monitoring the seating area. An aggressive woman literally knocked my husband down to get a table. We ended up standing in the sun trying to eat chili dogs while some people were using tables and chairs to store all the crazy junk people lug around now. We decided if we return to Disney we are only doing table service.
Disney, just like other businesses, are still trying to get back to normal after the 2 year pandemic mess. Short on help just like other service companies are.
I’m one of the people that can still go to counter due the the fact that I have to be Gluten, Dairy, Egg and Potato free.
In time Disney will be back to normal so just give them some slack and be patient
Oh goodie! Yet another thing that has to be planned in advance. 😕
How early can you book a slot? Does it have to be the same day abs do you have to be on property to do so?
Omg when the insanity going to stop 🛑 with this stupid mobile ordering. And keeping us on our phones we go on vacation to get away from this as long as people let the very POOR leadership lead them like sheep they will continue to do it and u don’t reward bad behavior and yes we r mad there r people that have health reasons to eat when they have to and my husband is one of them no more pixie dust bob chapek and the other lousy decision makers have seen to that they have disgraced Walt Disney and the dream that it all started with a mouse how sad and Disney did not the top 10 list of the best to for. Vacation and that says something my sister and me grew up on Disney and it needs to look at the management it’s a problem for Disney and needs to open eyes and c what is going on
My husband and sister and her husband r annual Passholders for over 30 years and c how all this has changed and as far as being patient and Giving them slack they will continue to do as they r doing now so we don’t know that we will ever go there again the magic has gone and that woman that knocked that man down to grab a table she should have been thrown out of Disney we have seen physical fights over some of the years and that is so uncalled for we always use our manners and respect others
One thing I love about mobile ordering is that you can’t enter the building until your food is ready. This prevents people from “staking out” a table before they get in line. This could mean another family with their food couldn’t sit because tables were occupied by groups that wouldn’t be served for another 20-30 minutes.
I much prefer the new system.
That is a good idea after much thought we agree as terry b said it does stop people from grabbing tables after people that have already got their food and then can’t get a table to eat at and my family have had that happen and then have to look all around to grab one and have people that r just sitting and waiting for the line to get shorter b 4 they go up and order and then our food gets cold