Mobile Order was introduced in May 2017. Launched within the My Disney Experience app, Mobile Order allows guests to pre-order and pre-pay for their food at participating Counter Service Restaurants around Disney World. Upon arrival to the restaurant, guests using Mobile Order can then bypass the ordering queue and go straight to a designated Pick Up Counter to get their food.
There are two methods of paying via Mobile Order. Guests may pay with a credit card, or guests participating with the Disney Dining Plan may use meal and snack credits.
UPDATE as of September 2018: A majority of the participating Mobile Order restaurants now include allergy-friendly menu listings. More information is included in the Step-by-Step instructions below.
*Scroll down this page for Step-By-Step Instructions for the Mobile Order process!*
Participating Counter Service Restaurants
The Polite Pig offers online ordering; however, it is available via politepig.com, and not the My Disney Experience Mobile Order process
Cookes of Dublin also offers online ordering; however, it is available via the Cookes of Dublin website and mobile app and not the My Disney Experience Mobile Order process
DISNEY WORLD RESORTS
Step-By-Step Instructions for Mobile Order
STEP 1: Open the My Disney Experience app on your device.
STEP 2: Under the My Plans section of the app, select Order Food. (You will also see the Order Food option if you visit the individual restaurant page of a location offering Mobile Order.)
STEP 3: Select a restaurant from the list of participating locations.
For our example, we’re choosing Casey’s Corner in Magic Kingdom!
STEP 4: Check out the menu options and start to build your order! You can choose individual categories by selecting the preferred icons, or simply scroll to see all the menu items.
Note that, where applicable, you may also find an Allergy-Friendly icon. (This particular screenshot is taken from Pinocchio Village Haus.)
Upon selecting, you’ll see a list of Allergies that may be accommodated. These may include Gluten/Wheat, Egg, Fish/Shellfish, Milk, Peanut/Tree Nut, and Soy.
No matter the category, you may click on individual items to learn more about the dish you are interested in.
And if your option has choices involved (for instance, Kids’ Meals often offer choices from among a few sides and drinks), those choices will come up here for your selection.
Also, be sure to review any items for customization that may be applicable. For instance, our example dish at Casey’s Corner presents the option to add cheese sauce for an additional $1.00.
STEP 5: Select “Add” the item, if you wish, to add it to your order.
STEP 6: Upon adding all your desired items, you can review your order, which offers you the chance to make adjustments by deleting or changing the number of any items.
STEP 7: Once you’re happy with your order, you can view your final total and select Purchase to pay for your order.
A really nice feature of Mobile Order in Disney World is that you aren’t tied to a specific time to pick up your meal. You will be shown a window of time upon purchasing your order.
STEP 8: When you arrive at the restaurant, simply open up your My Disney Experience app and touch the screen option that announces your arrival.
STEP 9: Your order will enter into preparation once you hit the “I’m Here” option upon your arrival at the restaurant.
STEP 10: Grab your food and enjoy! You will receive a notification on where to pickup your order once the screen displays that it is ready.
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