Mobile Order was introduced in May 2017. Launched within the My Disney Experience app, Mobile Order allows guests to pre-order and pre-pay for their food at participating Counter Service Restaurants around Disney World. Upon arrival to the restaurant, guests using Mobile Order can then bypass the ordering queue and go straight to a designated Pick Up Counter to get their food.
*Scroll down this page for Step-By-Step Instructions for the Mobile Order process!*
Participating Counter Service Restaurants
Step-By-Step Instructions for Mobile Order
STEP 1: Open the My Disney Experience app on your device.
STEP 2: Under the My Plans section of the app, select Order Food.
STEP 3: Select a restaurant from the list of participating locations.
STEP 4: Check out the menu options and start to build your order! Below are some examples from Satu’li Canteen in Animal Kingdom.
You may click on individual items to learn more about the dish you are interested in.
And if your option has choices involved (for instance, Kids’ Meals often offer choices from among a few sides and drinks), those choices will come up here for your selection.
Also, be sure to review any options for customization, where applicable. For instance, in the case of the highly customizable Create-Your-Own Satu’li Bowls at Satu’li Canteen, you can choose your Base and Sauce. You can also choose to remove add-ins like the Boba Balls on top.
STEP 5: Select “Add” the item, if you wish, to add it to your order.
STEP 6: Upon adding all your desired items, you can review your order, which offers you the chance to make adjustments by deleting or changing the number of any items.
STEP 7: Once you’re happy with your order, you can view your final total and select Purchase to pay for your order.
A really nice feature of Mobile Order is that you aren’t tied to a specific time to pick up your meal. You will be shown a window of time upon purchasing your order.
STEP 8: When you arrive at the restaurant, simply open up your My Disney Experience app click the button that announces your arrival.
STEP 9: Your order will enter into preparation once you hit the “I’m Here” Button upon your arrival at the restaurant.
STEP 10: Grab your food and enjoy! You will receive a notification on where to pickup your order once the screen displays that it is ready.
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